Dairy Queen (Treat) — Restaurant in Des Moines

I ordered a cake with blue/green writing and LOTS of colors. The picture below is what I received. Two colors, off center, huge patch-job, mysterious hole, box with frosting smudged on several places on outside. I received horrible customer service when I went in to talk with the "manager" on duty a couple days later. I was told, "My boss said sorry but he can't do anything about it since you didn't bring it in right away." It was for a party--I didn't have time! The bad customer service continued as I asked for her boss's name and contact information. All she could give me was "Steve". She didn't know his last name. Didn't have an email. During this back and forth conversation, a teenage server tried to chime in and argue with me about the colors. I explained to her that Green + Purple does not equal Blue-Green or Lots of Colors. This back and forth with the two of them went on for about 5 minutes with no sort of resolution. I wasn't expecting to be compensated, but I was expecting some sort of validation that this cake should never have gone out. After the customer service I received, my family will not be going to this location...

Expect a little longer delay in Drive Thru Lane, since the Owner respectfully requests for customers to only use Drive-Thru, until Covid19 concerns are over. * However, you may enter lobby if you’re buying an Ice Cream Cake, etc., as long as you wear a mask. I did happen to go inside, because I called ahead and had them decorate the biggest Ice Cream Cake they sell. If you haven’t tried one yet, you’re missing out! These Ice Cream cakes are a bit pricey, ($20-$28), but worth every penny. “They are honestly, to delicious to put into words.” I was impressed with how hard the handful of young employees were working to fill orders. They seemed to have a good system worked out, and should be commended for cooperating in an effort to provide an efficient Drive-Thru Service. Even as the high volume of customers had them under pressure, they still took the time to be polite and courteous to me. I hope the owner appreciates their effort, as...

We had a horrible experience at this location today. We placed our order in the drive thru and as we pulled up to the window we saw the lady making our blizzards shove a huge piece of candy in mouth. She was chewing it like she just popped in 5 pieces of bubble gym. She didn't wash her hands the entire time and it completely grossed us out. Secondly, we went to DQ because we had coupons and reward points on the DQ app we wanted to use, but this woman told us they didn't take anything off the app and that she had never seen that before. I have used the DQ app at multiple locations prior to this which is why I have the points. She just didn't want to ask or put the effort into helping us. We ended up paying full price for items we didn't even eat after we were so grossed out and frustrated by the...