Jimmy John's — Restaurant in Des Moines

You have got to be joking me! As a family who runs a small business, this is an abysmal display of service. Placed an order online at 1:13 PM. Called at 1:43 PM to determine status of order. Phone was picked up almost immediately at which point the service person assured me my order was next on the docket and that they apparently had a bunch of no show drivers (shouldn’t be the customers problem in my opinion). 2:10PM: call back to cancel order and get a refund. Phone rings completely unattended for greater than 10 minutes. 2:23 a delivery car pulls in my drive, backs out and leaves in the direction they came. 2:25 Finally get through the store number to cancel my order. 5$ credit is offered. For the record the person who finally answered was incredibly professional and resolved despite the circumstances.

This is the second time in a row this has happened from this store. There is clearly a hiring/dependability issue with drivers and terrible communication between the online ordering platform, and this individual stores ability to carry out deliveries (I’m guessing this issue is with other stores too, but can’t speak to those). Best of luck to you, I won’t be spending my money here (and maybe no at any JJ...

My husband and I ordered a couple sandwiches with avocado on them. We are now both experiencing food poisoning symptoms. I called the store to let them know I think the avocado is bad. I wasn’t asking for anything free, just letting them know they might need to change the ingredients. The manager was rude immediately. He told me he had served many people that day with the avocado and he also ate it too and was fine. He told me that I should be looking somewhere else with our illness and it wasn’t their fault. That was all we had to eat that day. I did cuss at him but he deserved it. What a rude person to be in charge. We won’t be eating at a jimmy...

I love jimmy johns, by far the best sandwich I have ever had. I have always had good experiences with them. Once I ordered door dash at my old house and they never brought my sandwich so jimmy Johns did. I moved 1.6 miles a way and we work from home and we have tried to order delivery and you can’t to our new location. Yet they don’t let you order door dash or any other delivery services. Basically what I’m saying is zero jimmy johns will deliver to any areas off of Ingersoll. Very frustrating. 5 stars for the yummmy, zero *’s for fast sandwiches being delivered to my door, because those...