Papa's Coney Island — Restaurant in Detroit

UPDATE: THE OWNER GRACIOUSLY CONTACTED ME, REPLACED THE ORDER FOR FREE, AND COMMUNICATED THAT IT WAS AN HONEST MISTAKE. I AM APPRECIATIVE THAT HE TOOK THE TIME OUT TO RIGHT THE MISTAKE AND WILL BE RETURNING TO THE ESTABLISHMENT!!! THANKS AL!!

I just had the worst experience at this establishment since I began coming here when they first opened. The auburn haired, glasses wearing line cook/staff member has the absolutely worst customer service skills ever. After returning an order to the establishment that was incorrectly given to my nephew, I returned to the restaurant to return the food. Upon asking for a refund, the line cook/staff member proceeded to ask "we got the order wrong, we got the order wrong"? When I stated, "yes you did" he turned to my nephew who picked up the order and stated "you're not gonna tell her you said the name wrong". After asking my nephew if he provided the cashier with the wrong name he stated "no". While still waiting for a refund the line cook/staff member proceeded to say "you owe me $19. and whatever change." Due to his horrible demeanor I ignored his statement and decided to address the situation after speaking to my brother who was in the establishment when my nephew picked up the order.

Upon returning, after finding out that my nephew did state the right name, I gestured to speak with the line cook/staff member. I explained to him that I wanted to speak in person to explain why they lost a loyal customer. I stated "my brother was in the establishment when my nephew picked up the order and verified he stated the correct name". Therefore, by the line cook insinuating that he was a liar was wrong. The line cook/staff did try to state something disputing what I said, but I asked him to wait until I was done speaking. I proceed to state that it was a miscommunication somehow, but regardless of it he was still wrong for insinuating that my nephew was lying. After I was finished speaking I asked him "did he understand my point", then asked him if there was something that he now wanted to say. Then he proceeded to say "ok, bye" as he shut the glass door connecting the kitchen. As I was walking away the other employees and himself, then had a lot to say about the situation which I found amusing since we were having a mellow toned conversation. Overall, if the staff member could have had a mature adult conversation this issue would have been fixed and a group of customers would not be lost. However, due to immaturity this staff member the establishment lost loyal customers. I hope the owner read this and teaches his staff how to appropriately handle...

Update: It's generally better now than it was 2-3 years ago. It's almost back to being perfect again.

If you order food without making changes to it, you're going to be fine. If you made any changes, small or large, it's a constant coin flip on if it will be prepared properly.

During the day, it is a straight 50/50. At night, you will get what you order made properly much more often than not.

If mistakes are made during the day, the cashiers are exceptionally combative on any reply. If it happens at night, the workers are usually far more gracious.

I would love to give this place 5 stars because the quality of the food is not bad and the portion sizes can be generous on my favored items. I have to remove 2 stars because the day staff often have bad cashier's that can't take and relay orders properly. The cooks are perfect all day and most of the staff are fine, but a few bad cashier's can ruin the experience and meals that are served here. 2-3 years ago I could take everything to go without checking my food. Now I have to check it or have my pickup person check it everytime. I hate that, I hope that they fix this problem soon or I'm going to stop...

Placed order over the phone for Cornbeef Sandwich On Rye no mustard & side of sauerkraut because I don’t like my bread soggy. Arrived at coney and they mistakenly put it on onion roll, they remade sandwich but put mustard on it, so they had to remake sandwich again. Cook was clearly upset and yelled at waitress don’t know if she was new or not but it was a honest mistake. Regardless Got home to eat my sandwich after it was finally made correct got home and opened sandwich and the pickle made the bread all soggy, and there was so much butter on the bread I used 6 paper towels and a brown bag to try and soak up some of the butter grease. I don’t know if the cook took his angry out on my sandwich or what but it wasn’t worth the money I paid for it. Truly sad because I have gotten this sandwich ordered like this before and never had this many issues. Ended up giving it to the dog because even after soaking up some of the butter the sandwich was still so...