Slows Bar BQ

I had made reservations a couple of weeks in advance to celebrate my husband’s birthday. We arrived about 10 mins before our reservation time to be told we did not have a reservation! I pulled up on my phone the confirmation of our reservation for them to finally find us, someone had marked us as “done” ! This caused us to have to wait a little extra but that was okay. As we were waiting I secretively asked the nice young women that greeted us at the door if she could inform our waitress or waiter that as our reservation stated we are here celebrating my husbands birthday that if they could at the end bring out a dessert for his birthday. She had stated she had already informed the manager of the mix up with our reservation and that we were there to celebrate a birthday and not to worry they will bring out a birthday dessert on the house! We finally were seated and were seated in the first little booth as soon as you walk in to only be crowded by groups of people waiting with their parties to be seated. Peoples coats were brushing up against us, people bending over and socializing half way in our booth and it was so loud right there that we could barely hold a conversation without yelling! We place our order for the food only for that to take an hour to come out!! Per our waitress “ the kitchen was very backed up”. After we finally eat she come to our table asking if we would want or like dessert so not trying to be obvious since the dessert should have been a surprise I kinda just give a small nod thinking she had been informed. Needless to say no birthday dessert ever came out the only thing we received was our bill!!! This is the 2nd time trying this restaurant, after a not so good experience the first time we decided to give it a second shot and to be only extremely disappointed! The food was pretty good but unfortunately don’t think I will be back!