Universal Coney Island — Restaurant in Detroit

Went through the drive through the past 2 nights and was pleased with the fact they got my order right. Specifically bc I cannot have bread (Celiac's disease sucks for those that dont know) and most of the time it's an "issue" for fast food places. But tonight third time wasn't a charm bc Not only was everything on a soggy bun, there were onions (something else I can NOT have) I called back to let them know, man answers, he just says "oh, yeah well I put extra bacon on there". Did he want a medal ? I PAID for extra bacon you jerk you were supposed to. Anyway, not even an "oh shoot my bad". Nope. Just "oh". UPDATE: they mess up every now n then but i still roll with this coney bc their food IS the best out all the ones nearby! and since they offer to fix a mistake that really keeps them good with me. the employees here are usually pleasant and even in a long line they move pretty quick. Theres really no inside atmosphere to speak on but they...

Where do I start with this ghetto place!!!! I called to tell the girl how terrible by chill cheese fries with bacon and onions were. The fries were so hard that I truly believe that that they were old cold fries that were heat reheat it up and placed into a container with chili and cheese and some chopped up bacon that was even older than the fries. when I told the girls were found about it she began to tell me how it was the first of the month and all their food was fresh around there. 😮 You hoodrat!!!what does the first of the month have anything to do with how my food was cooked and tasted? They did not at any time ask me to bring it back so that they could make me a new order I will never go back here I spent $15 that day 15 of my last due to the fact that I don't get a first of the month check!!!! And it was thrown...

We will.no longer order from here. We ordered 2 meals from them, they took $16 extra dollars from our card, we got our order and a chili cheese fry was missing from our bag. So my husband called the lady that answered the says you can't make order over the phone you have to come in, then hung up on my husband. So I called back twice they took the phone off the hook. We waited a few mins, and I called back a man answered I explained to him what I was calling for, he was sorry and ask me could I come in to pick it up. I said sure we'll be there in a sec. We get there the lady that hung up on my husband was at the window, I told her don't do that because that can cause you not to get repeat business, with her attitude she lost two new customers. We treat you with respect we...