Menu outside isn’t necessarily what is offered & isn’t depicted properly (doesn’t match what you actually get). When you come inside to order, you are directed to a kiosk to order but one was broken and the other had issues with the payment reader. Had to go ask for help multiple times just to place an order and it was difficult to find anyone working there (assuming they were all in the kitchen as there weren’t many people on staff). Everyone must use the one kiosk to place orders for dine in or take out. It takes awhile and there’s a line (and we were there early). The music they were playing inside the restaurant was loud and obnoxious elevator music. We waited at least ten minutes for our to go order. It was expensive for what you actually got and was not great food. For example, $4.99 for a small bowl of cereal and another $1.49 for oat milk. Then the breakfast burrito was only eggs, potatoes and cheese unless you paid extra to add meat. The burrito was mostly potatoes with some eggs, cheese, and some random sausage patties. Kids meal was probably the best deal with a pancake, eggs, bacon, and a fruit cup. When we got our order, we were missing a drink and it took a few minutes to find anyone to let them know. Not recommended but it is the only option if you don’t want to make your own breakfast. We were headed out of the campground early and wanted to get on the road quickly. It was food but it was expensive and not very tasty. We paid $53 for cereal, a plain bagel that was barely toasted, a breakfast burrito, kids meal, two coffees and two...
Read moreThe food is quite good, but everything else at this "restaurant" is pitiful. They have taken what was once a lovely table service restaurant, and stripped all of the "service" and charm from it, turning it into a fast food counter-serve spot. You order at a digital kiosk outside on the courtyard, but one of the two kiosks was out of service, so it takes twice as long to order as it should. There's a QR to allow you to order from your phone, but mobile service in that area is basically non-existent, so that's mostly useless. I acknowledge that the real problem here is staffing, and their inability to hire sufficient personnel, but that's a problem of pay, and the concessionaire definitely isn't going to erode their profit margins to maintain service levels, especially since they're basically the only food service in the area. Beyond that, the menu options are mostly fine, but there are no fries on the menu. You can sit in the lovely dining room, but everything is served out the window, to-go style, on paper trays with plastic cutlery, which is tremendously wasteful. At least the chili was good, and the Caesar salad was excellent when you add chicken to it, which you can do. The burger was dry and bland. Finally, check your order carefully for completeness and accuracy BEFORE you leave the counter. You may need additional dressing for your salad, and they didn't get the options right on one of my items. 2 stars because the 2 people who were working there were really trying. It's corporate who is to blame for this...
Read moreWe just had dinner at this restaurant tonight. We waited 38 minutes for the waitress to take our order for beverages and food. Thirty eight minutes while we watched her randomly walking around the floor obviously avoiding eye contact with my husband and I when we tried to get her attention. She spent 8 minutes shooting the breeze at a table next to ours laughing and joking about local sites...not an exaggeration. When she finally came to our table, my husband told her how long we had waited. She apologized, took our order, then a different waitress showed up with our beverages and food. From that point on the service was prompt.
But our lunch service was slow and we had to steal utensils from a neighboring table. Our breakfast service was slow. We waited over an hour for breakfast. We didn't travel to Sequioa to spend 6 to 7 hours a day in a restaurant. We came here to hike trails and see the sites.
The bad service at this restaurant seems to be acceptable amongst the waitstaff, which makes me question the tone at the top. If you are staying at the lodge or in the campground you have no other convenient alternative but this restaurant. Perhaps management is okay with crappy and slow service because they will never see us tourists again. Shame on management if this is the case.
The bottom line is, if you intend to have a meal at this restaurant, you should budget at least 2 hours per meal out of your vacation adventure. Which makes this restaurant...
Read more