McDonald's — Restaurant in Dixon Township

Ordered 3 double cheeseburgers at 12:30 for my family and I to have a small snack while driving to in-laws for Mother's Day. Normal lunch-time amount of cars, nothing too crazy. Got our food and each of our buns was stale. Slightly stiff and just not good at all. On top of that, each of our burgers had a squirt of ketchup on top and bottom of the buns. Not leaked out, but literally squirted on top and squirted on bottom. If you hate your job, quit, don't take it out on customers that paid for food. The drive-thru lady on speaker was nice. The person at both windows were nice. It was just a "cook" that was having a bad day. Thankfully they put a bunch of napkins in he bag as there was ketchup EVERYWHERE. I cannot accurately describe how much ketchup was covering every inch of the bun. Glad I don't live in Dixon and it's not my typical...

Could work on customer service. Yesterday I ordered two lg caramel macchiato with extra espresso. When I got home only one had the flavor put in it. Not a huge problem since I had some coffee creamer at home. Then today I went through the drive thru and ordered the same drinks. I told the girl at the window about my drinks from the day before and asked to make sure my drinks had the flavor this time. She told me she wasn’t in control of what happens in the coffee section and that she hopes they put it in. This is BAD CUSTOMER SERVICE. I had to tell her to tell them to make sure they put it in. She proceeds to roll her eyes and shut the window. My drinks came with flavor thankfully. But customer service needs to...

It seems that every time I set foot in this McDonalds there is someone in the back arguing and using racial and homophobic slurs. I'm not sure why the managers/owners don't do anything about this but it is extremely unsettling that not a single person in management seems to care that their employees throw bigoted epithets at eachother. However I don't really expect much from management considering on one occasion that stays in my mind, the management seemed to be laughing at the use of slurs. I feel for the employees, because they constantly look on edge and I've even seen them cry after being yelled at by management. This establishment needs better/new management. It seems...