Taco Bell — Restaurant in Dixon Township

I go there twice a week sometimes more. I never have a problem with Anyone except this new store manager, which has no clue how to run the business I went there with my family after trick-or-treating and we wore tired, cold and hungry, especially my four year old was starving and almost falling asleep due to waiting almost an hour for her and our food. And on top of it we didn’t get our food or money back and all this occurred because the manager was serving the drive-through Customers only so she didn’t mess up Drive-through time And get written up so she can get a raise and benefit her pocket, but who cares for the customer inside after according to her, we’re waiting 45 minutes to an hour, I finally asked nice and polite at first time and she said something I didn’t hear her roll her eyes and ignored me after 20 minutes longer snapped and I said where is my food and I said something like what are you guys on taking forever and why are you only serving drive-through not inside customers she made a big deal that she said I’m the store manager this is my store and end up calling the cops on me and false accusation saying I hit one car when I left after she refused to give my money back for the food which I didn’t receive because still wasn’t ready an hour later And and I guess one of that person that had the car was a family member or friend that went with a story that the car got hit. I never touched their car because my truck has back up camera and at the same time I was showing my kids saw the camera works in the back up. Show the lines when I was 10 feet away from the car when I drive after this demonstration to my kids, on the camera work I’m back on my truck now I’m getting accused for that it’s called cordon telling the police false information and reporting a fraud friend of her/family that the car got hit with my truck and their car didn’t have a scratch on except one little dent on the right side of the car that was already rusted that they claimed when probably happens a year ago that they had that damage I’m gonna sue them for false accusation...

WOW...I know they are not known for cleanliness or "professionalism" but just WOW. Went in for a cheap taco box, which is not even cheap anymore, all of the employees where on their phones, what must have been a friend of the employees was standing at the counter talking, laughing, and looking at her phone as well. My wife and I ordered, which was hard to do trying to talk over all the yelling and giggling between the girl at the counter, the people in the kitchen,and the woman I assumed to be the manager. Once we got one box, we waited at least another 10 minutes, my wife chose not to eat until I also had mine, while waiting she asked if they would give a refund on the box since it was going to be cold by the time she ate it, and suddenly the manager was too busy to come to the counter (there was on car at the drive thru and only one other person in the dining room compared to the 3 cooks in the kitchen, 1 girl at the drive thru window, and one guy at the counter plus a manager) we where going to eat in store but got too disgusted at the site of the cooks wearing gloves, but the also playing on their phones while making our food. 20 minutes after walking in the restaurant, we finally got our food, and decided to take it home. After we got it home, the food did not taste right (might have been just the thought of the same hands making my food as touching their phones with the knowledge that most people take their phones in the bathroom). Two $10 boxes just went in the garbage, so much for a quick cheap meal. This is one Taco Bell I will avoid...

I’ve never been a fast food employee, so there’s things I don’t understand. But as a bigger fella that frequently visits fast food restaurants I have an idea of how the should run. And this Taco Bell is an absolute atrocity of a place. Not one time in the last three years that my family has gotten food there has it been correct completely. Literally zero times. Sometimes it’s made wrong from what we ordered, but mostly just missing items. And the wait time, if you choose to go in to try and eliminate the missing items, is abysmal. Tonight my wife ordered on the app to eliminate wait time, it took me 7 minutes to get there from home after the order was placed, and I still waited in the restaurant for 40 minutes. To the point that the 6 people dining in were asking how big my order was, or if they took mine by accident. After I received the order I left in a hurry due to be frustrated, and wouldn’t you know it, we were missing items when I got home and checked. Now this is not a dig against Taco Bell as a whole. But just in Dixon, IL. I don’t know how much they are being paid, I’m sure it’s not an extravagant amount, but do your job correctly. Every employee that I’ve seen or been in contact with there in the last few years, shouldn’t be allowed to wipe themselves, because it’s apparent they don’t know how. Please stop hiring people just to have a warm body to stand in the way. It’s getting...