Domino's Pizza — Restaurant in Dora

This is me and my husband’s favorite place to get pizza on busy weeknights. Despite the fast service during restaurant rush, great hospitality and great pizza making, a lot of the customers I’ve seen come in here are rude and treat the staff terribly. I came in one day to pick up our pizza and this older lady (during a literal rush mind you) was snapping at a young girl because she had to wait a little longer for her pizza to come out (she had a few pizzas if I recall correctly which would obviously take time to make). I heard her say “you know what!? Just take it off, I don’t want it! I don’t want it anymore! I want a refund!” I was watching them make her pizza and the girl was so apologetic and looked very frazzled. As someone who used to work in the service industry, I used to get this treatment a lot so I understood what she was going through. I understand that some people will come in when they’ve had nothing to eat all day and take their hanger (hungry anger) out on good employees who are just trying to do what they can to get by and experiences like this don’t make it better for the people trying to work hard to get you a decent pizza. It lowers morale. After witnessing that interaction I picked up my pizza and thanked the girl for doing a great job in the rush.

To be fair to the lady, everyone has their bad days and I don’t hold it against her, but being abhorrent to employees is not good manners at all. It’s just not how you treat fully sentient human beings. Be aware of your actions because they DO affect other people. Please, treat food service workers with respect, they’re under so much stress all the time and they just want you to leave a happy patron of the business. It doesn’t take much to leave a tip, make their day or say kind words to them.

This domino’s is a very good location, very nice staff members that are eager to please and extremely helpful. When they make a mistake, they own it and try to make things right. The manager is wonderful and tries to go above and beyond for people. These people are hard-working and motivated. If someone makes a mistake on your order, they will try and correct it and if you’ve already left, just cut them some slack and you’ll get your order right next time, I’m sure of it. (I’m seeing a lot of these reviews, stop being impatient, you’re even blessed that there’s a dominos in this area so stop complaining and just wait the damn time it takes for a pizza. Things take long because of a rush or other orders that get backed up due to staffing issues or other issues. Things could be better everywhere but you’re rating a CHAIN PIZZA PLACE, not a fine-dining restaurant experience. So shut up and wait like the rest of us for good pizza. Otherwise, rude employees I get and I don’t condone, that sounds frustrating for business transactions. People are just doing the best they can and everyone deserves grace…wouldn’t you...

This is. The only Domino's in Empire summington area, and we've always had great food with them. Until 22nd of May, we spent 56 bucks for a large pizza with added toppings. 16. Piece chicken, hot wings and one of the marble cookies. And the food was terrible. The chicken wasn't cooked the pizza wasn't cooked all the way through and it didn't even have meat on it. I called the store and talk to the manager. His name was Jackson. And he juit was not the type of manager that I'm used to dealing with the manager. That was there before him. He was wonderful professional friendly. If something was wrong, he'd immediately fix it. I don't know what happened to him. But this new manager Jackson a tries to talk real professional. But his words are stronger than him. A said he had to look at the food to make sure it wasn't undercooked. So we sent a picture and he says I can't tell and he just wasn't if he gave me. This lecture of undercooked food is a serious thing. And the other wings that we have are not boneless or something and. They come well done and people have to ask for it and they like them better. And I ordered this thing online like we always do there. Aint no things saying ask for more. Well done chicken, we've never had a problem. I asked him how long he's been manager at the store and he says he was promoted about 5 months ago. Well, it's been about that long since we went there. So we spent $60 on a dinner that I thought was gonna be great like it usually is and my husband did too only.It was terrible and the manager will not fix it .. I told him I was going to call corporate on him and he didn't Seem to care. We Have spent a lot of money at this domino's , but we won't go back not until They fixed this issue and my husband said he went in and was waiting for And the staff was cooking food talking about yeast infections What in the world you don't do this?That's just gross And when I called to speak to the manager the employee said may I ask Why when I asked to speak to the manager and I said no mass speak To the manager, please.And then he put me on hold , I just the whole experience Was terrible.They need to get back the same crew they had and the old manager Friendly professional and he sick stuff when it was wrong And the crew was different, it seems. Yeah, we won't be going back.As long as this is not fixed, it was terrible.We've been here ten years and we've never had an experience or food like...

Ok-1st! CUST.Serv. IS & SHOULD BE-THE MOST CRUCIAL FACTOR IN BUYIN’ A SINGLE PIECE OF GUM!! IT IS MOST IMPORTANT!!!! MY PERSONAL experience w/ THE ONLY Dominoes NEAR ME-which of course, is this loc., is QUITE another story-when I’m only here to REVIEW the products/ c.service @ this particular location! So, having said that, where customer service is so NIL to nonexistent, as is AT THIS LOCATION-Dora, Al. There is NO CUST.Serv.!!! NONE! Whom ever’s “franchise” this belongs too? UHM YEAAAH-YOU NEED 2 CLEAN HOUSSSE!! LOSING CUSTOMERS, MY FRIENDS! Dominoes IS MY FAVE PIZZA TOO!!!

However-kids (all that they can get 2 work there, w/ 0 respect-which, I suppose, is why they’re ALWAYS changing ‘employees!’ NOW I KNOW WHY!) ANYWAYS-the food!!!! THE FOOD -Kayla is the BEST there @ this point, b/c they’re SO-(bless their hearts), incompetent & incomparably clueless-yet THE FOODS GREAT! ONE ISSUE? -The APP!!! -you try to use your piece of the pie rewards and at the same time add some points by ordering other things yet you cannot because they don’t have the app correctly set up not even to this day which is pathetic and my viewing. An opinion. For example I tried to order an add a food bowl on two and free pizza that I have and redeemed, and you cannot add nothing to nothing when you go through the app so know that before you even try to add any extra toppings on anything other than a pizza!!!!!!

Good luck !!!!!!

**UPDATE- on ‘THE TOTS??’

ALWAYS SOGGY-0-CRISP——-IF YOU HAVE TO SEE A GASTRO (tummy Dr.) Doc.? YOURE MORE Then likely not going to have this is a food for you to be recommended to eat it has SO much grease on it you literally could use an entire roll of bounty paper towels soaking the grease before you even eat the small “snack!!!”

GROSS.

Least AT THIS Dora LOCATION!

BOTTOM LINE——

If you’re not just ordering a every day regular run-of-the-mill pizza, and maybe some of the brownies or the dessert, you are confusing a bunch of not so smart kids after all look where they work and they hate it and they make that very very obvious to the public by not even caring if the food is correct or if you even get your food. I don’t know anyone from this location or any other location in this world for that matter of Dominos, not personally, yet I know THIS...