Starbucks — Restaurant in Dorado

usually love my visits to Starbucks, but my most recent experience left me feeling frustrated and dissatisfied. I ordered my usual coffee, a white mocha shaken espresso, and when I took the first sip, I immediately noticed it was wrong. The flavor was off, and the consistency was not what I’m used to. As a regular, I’m familiar with how the drink should taste, so I knew something was wrong.

I approached the counter politely, explaining that the drink didn’t meet my expectations and kindly asked if they could remake it according to the usual recipe. I made sure to maintain a friendly tone, hoping to resolve the situation quickly and without conflict. To my surprise, the barista’s response was far from accommodating. Instead of acknowledging the mistake and offering to correct it, the barista gave me a clear attitude. He didn’t apologize or even offer a solution — just a dismissive glance and a half-hearted attempt to explain what happened.

In a place like Starbucks, where customer satisfaction is a priority and employees are trained to follow specific protocols, I expected a more professional and courteous response. Starbucks prides itself on its customer service, and I’ve always appreciated how the baristas are usually attentive and eager to make things right when a mistake happens. However, this time, I felt completely disregarded and left with a bad taste, not only from the drink but from the service as well.

It’s disappointing to have an experience like this, especially when I’ve always been polite and patient with staff. I understand mistakes happen, but the attitude I received from the barista left a lot to be desired. I hope this review serves as constructive feedback for both improving the quality of drinks and ensuring that all baristas uphold the high standards of customer service that Starbucks is known for.

January 30,...

The staff is always so nice and friendly. The only thing that needs to improve is opening at the actual time they say it opens. Also, there's been a couple of times when they have given me a wrong order, and it is not until after leaving that you realize the mistake. Always check your coffee before leaving the drive-through. Overall, it has been mostly a...

This Starbucks emphasizes in the Drive Thru idea; majorly the reason why it was built. If youre looking for a regular Starbucks then go to the other one in Dorado. This is basically for you to make the drive thru line, order, pick up and leave. There’s a reason why there’s almost no space for parking. Dont go on foot an expect the same treatment as a...