China King Restaurant — Restaurant in Dover

Horrible customer service. Ordered 6 PIZZA egg rolls and recieved 6 pizza egg rolls. We called very politely once we realized, and explained that while we ordered 6 pizza egg rolls (3 for him and three for me) and 1 shrimp egg roll, we received 6 regular ones and 1 shrimp one. The woman on the phone immediately denied him ordering that, saying he said 6 regular egg rolls and that she asked him to repeat the order back to her. ?!?!?!? He told her once more that it was pizza egg rolls. This went on for a few minutes with me explaining that I heard him say 6 pizza egg rolls. Why would I sit around while he ordered 6 regular egg rolls?!?!?! I wanted them bad! They're mad good. Too bad one of the only places that has the WORST CUSTOMER SERVICE EVER. I've never encountered someone so unnecessarily rude. He didn't approach her rudely, all of us have worked in customer service before, and understand how that feels. But her initial instinct was to get defensive. Did not offer to resolve the situation in any way and instead chose to adamantly deny it. Food is good, but the customer service SUCKS. Order somewhere else if you can. I know— the selection of chinese food in Dover isn't that great. But love yourself and please find somewhere better if you can. You shoould definitely fire that rude, delusional, defensive woman if you want to keep your customers. Oh— and she hung up the phone! Y'all don't know how much I want those...

I don't want to badly rate them but the food was terrible in my opinion. My boyfriend ordered $40 worth of food from here, thinking it was the place I usually order from, and we didn't like any of the food.

Dumplings had way too much ginger and some other vegetable I couldn't quite put my finger on. Lo mein was somehow super saucy but still bland. General tso chicken was nothing like what I've ordered at other restaurants - it wasn't chicken thighs; the batter was not crunchy and it seemed like they took the lazy way out by using the chicken used for chicken and broccoli and just fried that. The white rice was the only decent thing but even that was a little hard. Needs more water when they cook it. Oh and the sweet tea is definitely some powdered Lipton tea. Not my cup of tea.

Guess this place just...

So I ordered on GrubHub and I wasn’t sure about an item on their menu and I called to ask the details about the menu item BEFORE ordering it and they told me several times it ONLY came with white rice and I was satisfied with this answer and made my order for the large with confirmation that veggies and egg rolls only came with the combo. I am pretty upset when my order comes and it’s cooked with the veggies and it’s all packed into the same container unlike the gentleman I spoke to on the phone said would happen. This was a waste of $20 and I wouldn’t suggest spending your money here. I also got the pu pu platter and it just all round wasn’t tasty I have honestly had better. I have been soured by this experience and won’t be ordering...