Pangrazios Pizza — Restaurant in Dover

First time here. The atmosphere was typical of a dated, family owned restaurant. Not bad, but begging to have some updates. Upon entering the restaurant around 6:30 pm with my wife, we were 2nd in line behind 1 individual. After waiting several minutes, we had asked how long the other patron had been waiting, she responded 10 minutes. During our approx.15 minute wait, a waitress walked by us to a hallway connecting another business(?) never acknowledging or making any eye contact. Ironically it was this waitress that came up and led all 3 of us to seats without any menus. It was another 5+ minutes before the same waitress came back and greeted us and asked for our drink order. (still no menus until we asked). From this point forward, service was good, but a little sluggish on the drink refills. Now for the food. We ordered lasagna and baked ziti. The wait was approximately 10-15minutes. Salads were basic but good with homemade dressing that tasted similar to Hartville brands. Food was hot. The lasagna was a fair portion with multiple layers of pasta with very little sauce or other ingredients between layers. I felt like I had been given a pasta sandwich. We had ordered twisted knots that were under-cooked but served with a bowl of spaghetti sauce. This sauce was used to top off the lasagna and give it some much needed taste. The baked ziti was good. it had plenty of sauce and the flavor was exceptional. With all of this being said, and talking to some other patrons, we will try them again for their pizza which seems to be a local favorite. This dining experience with a $7 tip weighed in a little over $42- Underwhelming for the price...

As always the food was fantastic. However, the service was not so good this visit. It took the waitress 30 minutes before she brought out our salad and bread. I watched as other people entered the restaurant after my party and I and they received their salads and food 15 minutes before we got ours. They had a different waitress take their order. When we got our food it was a different waitress that brought our food out to us. NOTE: I watched as my waitress stood in the back of the restaurant talking to the people in the kitchen and not bringing out our food. When we were getting ready to leave it took another 10 minutes to get a take home box. And finally our bill which should have been for my wife and I was on the same ticket as the other party of 4 who were accompanying us. I personally told the waitress at the beginning that it would be my wife and I on 1 ticket and the others in a separate ticket. Was it very impressed with the service today. Hopefully this place can get more help hired...

Lack of quality customer service, but good food. The customer service seems to have gone down hill within the last year. The hours posted are not necessarily true, depending on how the crew feels that day.

We have called multiple times well before closing and they will answer the phone and say they're closed. Last time it happened to us, I asked why their hours are different online. They confirmed their hours to match what is posted. So I asked why they would say they're closed (and why they would answer the phone if closed) and they said sometimes when slow, they just close early.

I brought this up to an owner and they simply replied that sometimes they stop taking orders early so they can get out on time.

That is just plain rude and you are losing out on money! Can you imagine if every business just closed whenever they felt like it? If any employee just stopped doing their job early so they could...