Sturbridge Coffee Roasters (Dudley) — Restaurant in Dudley

I walked in and was the only person in there. I ordered. I waited twenty minutes and watched four people get their order before me when they ordered AFTER me. I waited twenty minutes for a shot of espresso and a breakfast burrito comparable in size and taste to McDonald's. And honestly, McDonald's taste better. I could've gone to a real restaurant, sat down, ordered, and got my food in the time it took four employees to get my order ready. And I didn't even get a "Sorry for the wait." Even though the lady who ordered ten minutes AFTER me did. I walked out angry. Horrible experience. Ruined my morning.

Edit: To answer the owner or manager, I appreciate the apology. That's very upstanding of you. I know the coffee is good. So, I'll change my rating slightly now that I'm less annoyed. I've been there several times for it. This was my first time getting food. But I still had to go get food somewhere else after I left because the burrito was tiny, dripping from the salsa, and falling apart before I opened it. I threw it away after two bites. There's NOTHING more frustrating than paying for a meal, waiting forever for it, and then it turns out to be poorly made. And I wasn't the only customer complaining. The family that ordered AFTER me got two of their drinks in a matter of minutes and the other member stood there waiting for another ten minutes until she went up to the counter to complain. She's the one that got the apology. I got my burrito after fifteen minutes but waited another five for my espresso. I really have no incentive to return. There were four people working. I don't know how things were so disorganized. People ordering on the phone shouldn't get priority over the people standing...

I've been out here for a week, visiting from Pennsylvania and camping in Connecticut. Earlier this week, I was in search of a coffee shop before I ventured out to Vermont and the GF mentioned something about a sweet and salty at Sturbridge. She had the right place, but not the right location, which didn't stop us from going to the Sturbridge location to get a sweet and salty, that was delicious. Even though they didn't have it at this location, that did not stop us from getting our morning coffee from here each day. That coffee was delicious! I proceeded to go here for the duration of my vacation for my morning coffee and a bacon egg and cheese bagel. The food was delicious at this location too and next time I visit the area, I'll be sure to choose here for my morning coffee. The staff are really kind as well, I think I have been served by most of them during my stay in the area. This coffee helped fuel my 2k mile journey this week throughout...

I come here once in a while and everytime the workers are the friendliest and sweetest people! I don’t know their names I wish I got them because they truly deserve recognition. There was a creepy and stalker man around his late 20s I would say at the location who came in and was being inappropriate and waited outside on the day I visited I definitely got caught off guard but these ladies working were amazing and one of them even walked me to my car due to situation and it honestly made me feel better as he started to try to follow us near my car. I do promise this location is safe and I do highly recommend going here. Food and drinks are amazing and so is the atmosphere. I never do reviews but they definitely deserve a highly rated review. The people working are some of the top people I have ever met who actually do care for the customers with such...