This location is so poorly run it is unbelievable. I come here because this is the closest location to my home so when I'm having a craving I drop by. Unfortunately for me 9/10 times they are out of my favorite ice cream, sometimes the ice cream has ice in it and tastes a little watery. I usually have to drive across town to Lake Ridge. Today I stopped by the Triangle location for ice cream and I decided to go thru the drive thru, I have no idea what the car in front of me ordered but they were at the window over 10 minutes waiting for their goods, I was at the speaker and no one ever came to explain they would be with me in a moment to take my order or anything. Finally I got out of line. I was so desperate that I decided to go back a couple hours later and no surprise at all to me they didn't have the ice cream I like, per usual I have to trek to Lake Ridge. I finally give up on...
Ā Ā Ā Read moreI have avoided coming to this location for over a year because of horrible, rude customer service and ridiculously long wait times. Gave it a chance after they repaved their parking lot, hoping maybe some improvements had been made in professionalism as well. No such luck. We ordered a unicorn creation and were asked to wait in the curbside pick-up parking spot while they took care of the vehicle behind us. After more than 5 minutes they brought out a scoop of chocolate ice cream with sprinkles. When I said that was not what we ordered, the associate said they were out of the candy used to make unicorn creations. I would have asked for a refund, but we were running late for an appointment and had to accept the loss. I told them it was unprofessional not to tell us in the first place that they were out of ingredients to make a...
Ā Ā Ā Read moreThe worst service I've recieved at this place.
The people who served my husband and I gave us a smaller amount of icecream than was usually served, my hot chocolate was extremely watery and they only gave 1 bagel bite when I know the order comes with 3 bites... all for $17???? What a complete waste of money! š£ The other Dunkin near Aldi may burn your food sometimes but they at least give you the quantity you're supposed to get, and I get a good creamy hot chocolate from them.
I only reccomend this place for icecream and don't go during the day... the day crew will NOT get your...
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