Baskin-Robbins — Restaurant in Dumfries

This location is so poorly run it is unbelievable. I come here because this is the closest location to my home so when I'm having a craving I drop by. Unfortunately for me 9/10 times they are out of my favorite ice cream, sometimes the ice cream has ice in it and tastes a little watery. I usually have to drive across town to Lake Ridge. Today I stopped by the Triangle location for ice cream and I decided to go thru the drive thru, I have no idea what the car in front of me ordered but they were at the window over 10 minutes waiting for their goods, I was at the speaker and no one ever came to explain they would be with me in a moment to take my order or anything. Finally I got out of line. I was so desperate that I decided to go back a couple hours later and no surprise at all to me they didn't have the ice cream I like, per usual I have to trek to Lake Ridge. I finally give up on...

I have avoided coming to this location for over a year because of horrible, rude customer service and ridiculously long wait times. Gave it a chance after they repaved their parking lot, hoping maybe some improvements had been made in professionalism as well. No such luck. We ordered a unicorn creation and were asked to wait in the curbside pick-up parking spot while they took care of the vehicle behind us. After more than 5 minutes they brought out a scoop of chocolate ice cream with sprinkles. When I said that was not what we ordered, the associate said they were out of the candy used to make unicorn creations. I would have asked for a refund, but we were running late for an appointment and had to accept the loss. I told them it was unprofessional not to tell us in the first place that they were out of ingredients to make a...

The worst service I've recieved at this place.

The people who served my husband and I gave us a smaller amount of icecream than was usually served, my hot chocolate was extremely watery and they only gave 1 bagel bite when I know the order comes with 3 bites... all for $17???? What a complete waste of money! 😣 The other Dunkin near Aldi may burn your food sometimes but they at least give you the quantity you're supposed to get, and I get a good creamy hot chocolate from them.

I only reccomend this place for icecream and don't go during the day... the day crew will NOT get your...