Burger King — Restaurant in Durham

On Sunday 1/31/2021 I went through drive through at this location. Asked for the food to be fresh we were assured that it would be. Got the food and headed on our way, went to eat the food and the burger was cold, burnt and fries were cold. Went back through drive through explained how disappointing the food was and that we wanted our food fresh like we originally stated. We were asked to "pull around to the front" I declined yes I know I'm sitting on your clock and your times are monitored by corporate. I've went to numerous drive -thru restaurant and declined to wait out front. But what happened next was a shock. I was approached by an officer, and forced to get off of the drive thru clock. The officer escalated the situation by yelling and putting her hand on her gun. Having a 2 year old and my mother in the car made me fear for my life. Can you imagine a mother being shot in front of her son for wanting to sit in drive thru to ensure that the company corrected their mistake in a timely manner. The managers name was Ashley Rodriguez this was the name that was given to me. But I find it amazing that the cop arrived before the food came out in drive thru, and the fact that I had to go through the line a third time because they forgot something in the order. If corporate reads this review I hope you make things right you terminate the manager and reassure your customers that coming thru your drive thru at this location won't be a life or death situation if you mess up the...

6/14/2023, 10:30am: WOW! I’m leaving my previous -5, one star review below, so folks can see the incredible turnaround. This location has made. I was greeted at the drive-through window by an incredibly pleasant associate who made sure I had everything I needed in my order. My food was hot and fresh, not microwaved ! Great job, Burger King, on these new mozzarella fries. To the manager of this location, I am impressed, well done!

My previous review from a couple years ago: NEGATIVE 5! Absolutely awful! 3pm, not a busy time, but The drive-through line was extremely long, at least a dozen cars and not moving. I walked in, everything was dirty, trash laying on the counter, trash all over the floors, spilled food and drinks everywhere. employees behind the counter we’re arguing with each other and being nasty with each other. After standing at the counter for over five minutes being ignored I finally left and went to Freddys. Stop by here two days ago to get some chicken fries and a cheeseburger, got back to my office to find they were no chicken fries in the bag. I don’t know When is this location is going to get it together, but if they maintain this level of service they won’t be around very long. We moved our office to a location nearby this Burger King about a year ago so I do frequent this location off and on, but I do everything I can to avoid it these days. It’s been this nasty for the entire Time I’ve been frequenting it....

Ordered a wopper with cheese meal. Took 5 minutes to place order from being on hold at the menu speaker. Got to the window and recieved my drink and took my money and was told I will be a minute. Shut the window. I waited 10 minutes as I kept trying to knock on the window. Herd somebody in the back say is he waiting for something and the lady that gave me my drink said no. But I'll check. She said do need something? I said I didn't receive my wopper with cheese or my fries. She said oh I'm sorry. Left and shut the door. Looked like she was trying to find the food. About 2 minutes went by opened the door then asked. Did you order a wopper jr and some other things.... don't recall exactly but I said no wopper with cheese. She then turned around and another person said what does he need? She replied I don't know. Walked off. Then the other lady walked to the window and she handed me a bag with a wopper with cheese and fries. And apologized. I checked the bag and it was right. So I left. Got to work and it was smashed. I will NEVER go to this place again. Total time took 25 minutes for a #1 with cheese. And...