Dunkin' — Restaurant in Durham

• 2/2/24 Over 1 1/2 weeks and still haven't been contacted by corporate or local management. * I previously gave 5 stars. Changing it due to my most recent experience on Sunday 1/21/24. I ordered on the app an hour before I would pick it up. When I got there, they had only done part of my order. I had ordered a dozen donuts, 2 drinks, and 5 50ct munchkins. They refused to do the munchkins because they said it was too much. (They said they had them but didn't want to run out later in the day) No one contacted me, which they could have done. My phone number is on their app. I had people expecting the munchkins but changed it to 3 more doz donuts and 2 50ct munchkins. Because I had to wait even longer and I was in a hurry, I didn't realize they only gave me 2 more doz and 2 50ct munchkins. I paid on the app, so I was overcharged $13.99 +tax. I completed their survey with my complaints and asked to be contacted. I haven't heard anything.

I am still amazed they would refuse a guaranteed sale. Due to the attitude of employee and lack of response from management, I can only assume they want me to take me...

Dunkin at 3718 N Roxboro Rd Durham, NC. On 11-18-24, I went inside with the intention of eating my sandwich inside while the croissant was still hot and after waiting in line for a while we were told "kiosk order only unless you are paying with cash" so basically they refused to take our orders at the register. There was an older man in front of me that left the store as well and I was forced to placed my order at the drive through. Customer service and customer experience can often break or make restaurants, and I know there are a lot of older people that just don't know how to use phone applications or kiosks. Also there are special requestsor orders that aren't found on the phone's application or kiosks. Technology is ruining the customer's experienc as it appears that they are no longer taking or willing to take people's orders at the store's register located inside. I have years coming to this restaurant and today was the first day that I did not feel welcomed as I was refused service unkess I mandatorily used their...

Once again, an example of employees, not caring about customer service. I stopped in to get a box of Joe and a bagel sandwich for my client. The young lady behind the counter handed me the box of Joe and a bag, I asked her twice if everything was in the bag, she said twice “yes”. And of course, when I got to my clients office, no sandwich. Should I have checked before I left, sure… But I was in a hurry. After driving across town, and then driving back, the young woman reached behind the counter and handed me the sandwich that had been now been sitting there for over 30 minutes Without an apology. I asked her if she would make a new one since it had been sitting for so long, she responded, Yes but acted as if it was an imposition for her. Again, no apology, no offer of compensation for my extreme inconvenience, Looking bad in front of my client, or the gas...