Dunkin' — Restaurant in Durham

I honestly never leave reviews for poor service but felt inclined to today when I saw the worst service I’ve ever seen inside a fast food restaurant, coming from someone who’s worked in fast food for 6+ years. I’ve been coming to this Dunkin for years with no issue, sometimes my order is a little messed up but nothing to stress over. Today, however, they were training a new staff and the new staff was straight up bullying the customers. She messed up a young man’s order and when he politely told her it was okay and that if she just added some almond milk he’d be on his way, she proceeded to scream at him and sarcastically respond that that’s exactly what she’s doing (when in reality she should have just remade the whole drink). Then, when he didn’t say thank you, she literally screamed in his face YOU’RE WELCOME. And after he walked out continued to bash him in front of the entire establishment, to which the other employee started talking poorly about other customers extremely loud. When it came time to hand me my coffee, she put out two coffees and when me and another customers asked who’s was who’s, she just said it “didn’t matter” because they’re basically the same. I was incredibly uncomfortable the entire time and felt I couldn’t even speak up because she was so rude to the other customers that I just took a coffee and walked out. It was ironic because the worker was talking about how she deserves respect and it’s “not hard to say thank you” but was the rudest employee I’ve ever met, and I refused to say thank you as well because I’m not going to go out of my way to be nice to someone who is so angry and rude for no reason. If you hate your job enough to be rude to strangers, you should probably...

not a dunkin' donuts fan but I will go in there and buy a donut if there are no other bathrooms around. Thank God dunkin' donuts has clean bathrooms and most bathrooms in dunkin' donuts are open even during the pandemic. But you cannot count on it because sometimes they are closed due to the pandemic. I've never had a dunkin' donuts that was actually good. Now they make dunkin' donuts off site and if you thought that dunkin' donuts weren't very fresh before when they were making them on site just try one of their donuts now and you'll find that it's quite dry and I don't know how they stay in business. their coffee has gotten a bit better with the deluxe options that they offer but it still doesn't hold a candle to Starbucks which in my mind is the standard. basically what it boils down to your dunkin' donuts fan or your Starbucks fan because the two shall never meet. They're frozen drinks and blended drinks are too sweet. More sugar than coffee. I don't like that. but I will buy something from dunkin' donuts just to use the bathroom and they have really good gluten-free brownies. they also have nice fresh bagels with cream cheese. They also have a nice breakfast wrap if you're looking for a quick and cheap breakfast. Thank God dunkin' donuts is still in business because a lot of people love their coffee and a lot of people love the donuts and even some coffee snobs will break down and buy something...

The service at this dunkin is absolutely horrible. I came in on Monday at 7am to order two drinks and 1 sandwich it took 16 minutes to recieve my completed order. The blonde employee callie was extremely rude and cursed at my 11 year old son who I sent in to get the order. She tossed the food at him and told him never to come back when he asked to hurry his order. I came in to speak to the manager who offered no apology for the employee's inexcusable behavior, Couldn't even give me a receipt so I could put in a proper complaint. I have been coming to this dunkin for years and never in my life have been so disrespected! I will be...