Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Durham

Not a very pleasant experience. Several issues. When we got there there was a homeless man sitting in a booth he had a large bag packed with things and two larger heavier blankets. I was at a table and my husband was getting drinks. The man following my husband and gave him a story. And wanted him to give him $20.00. we don't usually have any cash. Always use a credit card. So that's what my husband told him. My husband did not want to stay where the man was at the fountain drinks refilling has cup. So he came back to the table where I was. I felt uncomfortable but not as bad as I felt after I saw the man come back to the area he was sitting and began putting his blankets on the middle of the floor in the dining area. It looked like he was going to lie down and take a nap. I began to feel uncomfortable and he was not very far from us. I asked my husband to get our food to go and I wanted to leave. The man then picked up his blankets and began shaking them out and throwing them through the air to put on his shoulders. Who knows what fell out or germs that are now in the restaurant. He then went behind me to a door and left. My husband said he was in the parking lot. So I was hoping he wasn't panhandling other patrons there. I looked back after a few minutes and saw him on a nearby road walking. One of your employees walked back to the window I guess to see where he was. We thought really that he decided to move on. One of the biggest issues at zaxby's was the lack of disinfecting protocol. The employees need to be diligent about sterilization and disinfecting the restaurant. We are in a pandemic where people are dying. And just the simplest thing that should be happening at all restaurants regardless of a pandemic. Was not a priority. We were there for at least a half an hour and saw no one cleaning or disaffecting anything. At least Four tables where others had eaten were never cleaned before someone else came and sat in the same place. Especially where they saw the homeless man. I know someone saw him putting all his things in the middle of the dining area where many people were standing and walking through to pick up their food. A man came in and ordered his food and sat in the same exact seat where the homeless man was eating. No one bothered to clean anything and I felt sickened for that unknowing customer. I do hope he does not catch something like the covid virus or anything else that may have been brought in from the homeless man. I began to worry and tell my husband that I wondered whom had sat at our table before us. What was not evident could be a terrible thing. I know for certain it was not cleaned before we sat down. Because there was not an employee taking care of a vital task. Gave me an eww 🤢 factor feeling. I will...

I’ve been a loyal customer of Zaxby’s for years, and I visit this location regularly, especially since it’s near my new house. However, after my experience on 1/20 with the manager at the 3820 N Roxboro St, Durham, NC location, I am beyond upset and no longer want to return until this is resolved.

Here’s what happened: I accidentally placed an order for pickup after hours on 1/19 via the Zaxby’s app. I wasn’t able to call until the next morning, 1/20, when I explained the situation and asked for a refund. The manager’s response? He was unbelievably rude, telling me, “I mean it’s not our fault you ordered after hours.” Really? I didn’t ask for a lecture, just a simple solution.

I tried asking again, just to confirm, whether a refund was an option, and his response was, “It’s ready, and you can come pick it up, but as far as a refund, I’m not sure that’s happening.” I was stunned.

And here’s the kicker—I never even got the food. I was told it was ready, but at 10 AM, after a full night’s wait, I had no interest in picking up food I thought I’d ordered the night before. The manager was rude, dismissive, and showed no effort to resolve the issue in a polite or professional manner.

At this point, it wasn’t even about the $10. I didn’t care about the money—it’s about the terrible customer service I received. The manager was rude, condescending, and offered no solution.

What kind of service is this? I’ve worked in customer service for years, and this experience was appalling. I would've been totally understanding if he politely explained that a refund wasn’t possible, but instead, I was met with rude, unprofessional behavior. This was completely unnecessary.

I am incredibly disappointed by the way I was treated, especially by someone in a managerial position. I expect better from a company I’ve supported for so long. I demand to speak with corporate about this. Until this issue is addressed, I will no longer be giving this Zaxby’s my business. I don’t want to eat at a place where customers are treated this poorly.

Disrespectful, rude, and completely unprofessional. Not the Zaxby’s I...

I Love coming to Zaxbys on Roxboro rd. It's my Favorite one to go to and I've never had a problem with them until today...and reason for this one time complaint (I hope) I'm a regular there and I always get the Cobb Salad the most and Normally it's a woman who prepares the orders (food) and I swear she's the BEST 👌 👍!!! But today on 12/09/2024 @ 5: 16 pm there was a young man with glasses who made my food who doesn't cut up your tomatoes or your bacon and I'm assuming he just doesn't care the way he makes the salads because I had a puddle of liquid of something...either from the tomatoes or cucumbers or water bc I had to take 3 Napkins to absorb all of that liquid from under my lettuce which wasn't much of that either...from the bottom of my salad tray and that cost me a lil over 10 dollars and I'm not happy at all....Please do better bc this is the first time and I Pray it's the...