Doreen's Pizzeria — Restaurant in Dyer

I order from Doreen's all the time... I gave three stars because of the food... Their food is always delivered hot and delicious.... But my last order was so disappointing, I had to leave a review. I spent $83 on my last order and the delivery guy Jeff forgot my pops. Mind you I also tipped him, because I believe strongly in it. I called and a young lady name Crystal was very rude and not very caring at all to resolve my issue. First she accused me of lying over and over that she spoke with the driver who really lied and said he gave me the pops, now don't forget this is a 83 dollar order.. So finally she said she will send him back, which he never did. I called a second time and now Crystal is telling me her and the driver called me and confirmed I had the pops, I told her no you didn't talk to me why would be calling back. Once again Crystal was very condescending and act like I was the liar, even when she look up the number of the person she spoke to and it wasn't my number she still denied it till finally she said I will send an order for two pops, which never came of course. So I had to call and get a refund on the pops before they closed... The purpose of my review is, if you a customer that spend good money with you, love your food, always should get good customer service. I spent a good amount of money on that order to be dismissed like that by the order taker Crystal and delivery guy Jeff....... I was truly...

Very bad experience with an unprofessional manager. Message to the owner: if you care about your business, please address how your general manager treats your loyal customers. I grew up in Hegewisch and later moved to Dyer. I would tell people how nice it was to be able to order from my childhood pizza place. On Saturday, November 27, I ordered pizza for my family gathering, my brother found a long strand of hair melted in the cheese of 3 slices. We called and spoke to the general manager who was not apologetic. She said we needed to return the pizza for a refund and we were willing to do that if they sent someone. I asked to speak to the owner and she then gave the phone to an employee she must have asked to pose. And he said good news and bad news, good news I will get refund and bad news is I was never allowed to order from there again.. I found out he was an employee and asked him to leave message for the owner. It's been over 10 days, no call from owner for apology and still NO REFUND provided as I was promised.. so after 30 years of Doreen's being first choice for my family, will never order from either location again. There are so many great pizza options in the area, why bother with bad service and...

For several years we were regular customers at Doreen's. Most of the time everything was great. The last 3 times were terrible. One time our super thin crust pizza was undercooked and so soggy we had to eat with fork. The next one was thicker and overcooked. We thought that it was someone else's pizza that was adapted for us. The last one was absolutely terrible. There were only about 6 slices of mushrooms on the whole pizza. There were a few giant hunks of sausage and a ton of cheese globbed in the middle. I am afraid that maybe 3 strikes and you're out. UPDATE. Within an hour of posting this review, the general manager, Eugene, contacted me. He was extremely polite, he didn't offered any flimsy excuse, he simply apologized several times and offered us a no charge pizza if we were willing to try them again. We agreed and received an excellent, perfect pizza. We will go back, because the manager was wonderful and the food was great. I am glad we gave them a second chance. Thank you Eugene and Doreen's for taking pride in your business and for caring about...