Dunkin' — Restaurant in East Granby

I ordered a croissant sandwich, 10 ct variety munchkins, the chipotle loaded hash browns, and a drink. I ordered ahead. They did not have the croissants so they could not make my sandwich without asking if wanted an alternative bread (completely understandable) the egg was dry, the cheese grease was dripping off the sandwich, absolutely disgusting. My drink sticker was sitting on the machine for 15 minutes before they started it. My hash browns were cold, soggy, and with one slab of rubbery bacon slapped in. The cup it was in was much larger than the portion, so whether the portion is right and the cup is huge or the portion was way too small, something was off there. My “variety” munchkins was literally only dry and disgusting chocolate glazed.

That said, the service was pretty horrible, the three that were on seemed pretty annoyed with each other, were arguing over switching tasks, and unorganized. After I had asked where my drink was (I ironically got the sandwich before anything else), She found the sticker on the machine, looked at her team member and said “I can’t do everything hete…” her team member responded to her with “well then, go back over to food…”

Lots of team drama that can be heard in the lobby, the food is awful, the service is almost nonexistent… you might as well have robots doing these jobs since Thats the attitude of...

On July 3 2021 I ordered a half dozen Boston Creme Donuts after one bite no creme second bite no creme There was only a quarter size amountofcremeineverydonut!!.it is sad that a customer paying top dollar for a product and who is to blame it could be the finisher. It maybe the owners instructing the management. Or last scenario it could possibly be a disgruntled employee sabotaging the business. I know one thing it's poor business practices and I respect a full refund and hopefully corporate will get involved and purchase some of there own products in the field.Top it off I purchased a medium green Macha latte iced price about 5.00 it was 98 percent ice you get three sips before your 5.00 iced beverage is gone.I hope management responds to my complaint and gets to the bottom of ...

I came here to enjoy my sandwich this morning

I was waiting for someone to take my order. But they all were "busy" in the back area

Then someone showed up and ask someone else to help me, she approached and didn't say anything just body gestures that I guess she wanted to hear my order, so I said good morning... she didn't reply anything.

The employee was very rude when attending me, (a young lady with a weed leaf tattoo behind her ear) I saw the way she prepared my sandwich and I just thought: all that bad and disrespectful actitude was transmitted to my food...

Persons like this shouldn't be working in this kind of places, because people like this damage the image we have of Dunkin.

So, I left the restaurant and I left for her the sandwich and the coffee, I as a customer deserve a...