White Castle

Another rude drive-through person (re: my previous review on another chain/drive-through fast-food place). The woman's voice at the ordering speaker (the drive-through line) was very faint and almost impossible to hear. I said, "I'm having difficulty hearing you, could you speak up, please?" She said something else, same volume, so I thought she might not be able to hear me, and I said, louder, "Sorry, I'm having a hard time hearing you, could you talk a little louder?" Once again she said something and it was still almost inaudible, very faint. I spoke a bit louder (not yelling, but loud enough to hope she could hear me) and said, "I think there might be a problem with the speaker because I can barely hear you." I heard static and then, at full volume, she said, "I SAID ..." and I think asked me what my order was, in a very sarcastic tone of voice. I said, "I can hear you now. There's no need to be sarcastic. I just couldn't hear you." Suddenly a male voice said, "May I help you?" I said, "I was trying to place my order but wasn't able to hear the person before you." He very nicely asked for my order and I placed it. No problem hearing him at all, so obviously there was no problem with the speaker. I mentioned the woman who waited on me prior to him was rude and I'd been having problems hearing her. He didn't say much and I drove through to pick up my food. The wait, with only one car ahead of me, was long. When I got to the pick-up window I watched the workers and it took at least 5 minutes for my order, which wasn't large, to get packed into a bag. The woman ahead of me didn't have a large order either and she waited for several minutes at the window, too. If White Castle is supposed to produce fast food, this wasn't. With a side of rudeness thrown it was maybe a 2 star experience, but the man who took my order was nice so I gave it 3 stars.