Subway — Restaurant in East Troy

My fiancé stopped in to grab an order we placed online. Our order was not ready by the time we got there due to the lobby having a couple placing their order before we did. Not a problem, I can totally wait! However, there was another lady who was extremely berate and rude to the employee for NO reason other than being entitled to food when she wanted it. She was demanding the employee to make her 6 subs for her before ours even though our order was placed already. My fiancé stood up for this employee and I couldn’t be more proud of him. The lady was cussing at the employee, she placed blame on the employee for her starving kids instead of acknowledging her own bad mothering. The employee tried her absolute HARDEST to accommodate this disgusting woman. My fiancé even attempted to help the situation at first too. But that woman wasn’t having it! She eventually walked out as she did get kicked out for yelling at everyone in the gas station simply because she wasn’t getting her food first even though she didn’t have an order in at all. Just saying if you see a bad review within the same time frame as mine; probably don’t trust it as it was this nasty lady just being an entitled lowlife. The employee handled the situation very well for her age. The employee was also fast when she made our order and made it correctly! The nasty lady made her cry and idk, I have worked in service industry a lot of my life and if there is one thing I know, it’s not to mess with people who make your food! This subway has come a long way since a year ago-the employees are empathetic, adapting, and aware. Society? Not so...

One of the slowest, most expensive, and dishonest subways I've ever been to. Service is very slow. They have one maybe 2 people at a time but only 1 that makes sandwiches (very very slowly might I add) while the other hides in back and only comes up to ring you up with no smile and just rude.

Also she tried to cheat me out of money, I ordered the foot long veggie max (the board said it was $7.75, most other subways it is between $6-$6.50) and she asked me for almost $10. Tax is not that much and she said the register charged it at $8.75 and I said well the board says this so I think that's what I'll pay for this. I mean you buy a shirt at a store for $7 and they ring you up for $8 you let them know there is a mistake right? Well she made me stand there for about 5 min (probably hoping I'd just say whatever and leave) but I just waited and finally she gave me the correct change but I'll never go back to this subway and I don't recommended you go...

They need to teach employees to make orders in the order they are received. The Employee had 3 online orders sitting for a long time while taking lobby customers. The receipt for my online order was sitting on counter along with 2 others. She didn’t even look at it until 27 minutes after I received “Ready notification.” She then told me they were out of the Italian bread for my order. Why am I being told my order is ready when it’s not even started? Why do I need to sit while she takes lobby customers, just walking in, first before our orders that were processed long before theirs? Maybe if you worked on the orders that came in first we wouldn’t have this issue. I get that you're only one person but it’s good practice and necessary that you complete orders one by one in the order you receive. Let lobby customers know you have 3 online orders ahead of them. It’s not...