Cruiser's Drive Thru — Restaurant in Effingham

This was the most bland food I have ever paid for. I've had more flavorful food in a hospital or high school cafeteria. My 9yr old, who has never complained about food at a restaurant, refused to eat her hamburger because it "tasted like nothing". The chicken tenders were no better. The only reason the Chicago Dog had flavor was due to the sport peppers.

Not only was the food flavorless, but not one of the employees were in a good mood or kind. When my nearly 70yr old dad asked what came on the Chicago Dog the girl pointed at a picture and said, "Everything it says on the picture. " She couldn't even be bothered to tell him, or maybe she had absolutely no idea what was on it. Either way, her attitude was not appreciated.

The other employee that brought us our food seemed very upset that we had asked for ketchup and salt, even though the customer has no access to them.

In the time we were there the drive thru had 3 cars in it at most. It's not like they were extremely busy and stressed out, but not one of them smiled at all. It felt like ordering food from this establishment was an absolute inconvenience to these employees, who would rather be doing anything else.

If it wasn't awkward enough trying to share a tiny galley-style kitchen space with other strangers that you have to side-scoot by to get a drink, add in some employees that look angry you decided to come in.

I would never recommend this place to anyone I actually liked. If I could give a negative...

We are frequent Cruiser's customers, even when we lived 45 minutes away. Today my fiance grabbed lunch and brought it home for me. My order was wrong, I called and the phone call was pleasant they were very apologetic and said they would remake my sandwich. I went back and the drive thru I believe she said her name was Andrea, was extremely rude. I tried to explain I know they were not able to take back the sandwich that was wrong. I just brought it back to show them it was wrong and I was not just trying to get another sandwich. She then proceeded to say well we cant take it back... which I had already said I knew they couldnt do. Several other workers were crowded around watching aswell. If I was able to eat cheese I would of not bothered going back at all. However with my fiance ordering it without cheese and them making it wrong I went back. We did not ask for money back or anything just simply wanted the sandwich made correctly. I am shocked with the way we were treated, as I said we have frequented Cruiser's for years, even when we lived 45 minutes away. We have never had such poor customer service here before today. Honestly, we may be taking our business elsewhere due to the incident that...

I don't know what to say about this place. They have a very extensive menu very good items as well as very good value for what your buying. Large fry takes up its own bag, and when I say a large fry I mean a large fry that dorbz anything that McDonald's or anybody has out there that I've had experience with. If you're going here to sit down to get out of the heat you will be disappointed because there is no indoor seating but you can go inside to better absorb the menu so you're not holding up the line. If you're ever in the area and hungry I recommend you look...