Raspados Cuchis — Restaurant in El Centro

I went to this place to get a hot dog and a raspado, and what should’ve been a simple transaction turned into a nightmare. After I received my food, I realized I hadn’t gotten my card back, so I politely asked the staff about it. The girl who attended to me said she wasn’t sure when she gave me my card but was pretty sure she had. I asked her to look for it, but she didn’t seem to care, doing only a brief search before brushing me off. When I asked to speak to a supervisor, she called someone named Ernie (not sure if he’s the supervisor or owner).

Here’s where things took a turn. While on the phone with him, she suddenly changed her story and told him that she was sure she had given me my card, despite having just told me moments earlier that she wasn’t sure. Hearing this, I asked her, "Why are you lying?" because she had clearly contradicted herself. Ernie overheard this and immediately went into attack mode. When I got on the phone with him, he started accusing me of disrespecting his staff without even listening to my side of the story.

Instead of addressing the situation calmly, Ernie escalated it. He yelled at me to move my car, and when I refused until my card was found, he became even more aggressive. He went as far as calling me out to get out of my car and fight him! He also took pictures of my car and told me that he was going to "catch me later." This is the face of Cuchi's Raspados—someone who resorts to fist fights over a situation that could have easily been handled professionally. But I guess Ernie doesn't know what professionalism is—he only knows how to escalate with threats and aggression.

And if they claim I'm lying, unfortunately for them, I have the video to prove it. My car is equipped with surveillance, and everything was caught on camera. I won’t post it unless I'm pushed to do so, but I have it ready.

I’m sure there are some die-hard fans of this place who will jump to defend it. I understand that maybe they didn’t go through this themselves, but I doubt they would be defending Cuchi’s Raspados if they had experienced what I did.

This whole situation could’ve been easily resolved if the staff and management had acted professionally. Instead, I was met with lies, threats, and hostility. If you value good customer service, avoid this place at all costs. Management here behaves more like street thugs than business...

Never actually has Raspados nor did I know what they were exactly before I Googled while in the drive thru. I was hoping it was the chopped fruit cup but learned it's shaved ice. I ordered one that had fruit, however (strawberry and mango), and was asked if I wanted to added some kind of milk to it (can't remember the name but it had leche in it) and I believe that made this magical concoction better than I was expecting. Prime location, imo, across from a water park. I will definitely go back and try other flavors. Had fries too but they weren't...

I just ordered the carne asada fries n I get home open the box n find only 3 small squares of what appears to be so call carne asada n I'm like I paid for carne asada fries n no jalapeños n what do I find? A handful of jalapeños, no meat n like the old commercial saying goes, "dude, where's the BEEF? Paid good money for nothing. Very bad service n disappointed. No wonder I stopped going a long ti.e ago for bad service but unfortunately the raspados on 4th st...