Burger King — Restaurant in El Dorado

We ordered 3 of the new burger meals and 2 of them were supposed to be bacon ones and they were regular burgers ,and our fries were cold right out of the window so I called and talked to a guy but he said he would replace the burgers and put my name in a book , we didn't want to drive all the way back up there , Soooo when we went back this evening to redeem our food they said we had already went and got it after 30 minutes from the time I had talked to the guy and there was even a receipt , which we never went to redeem it what so ever. I had to call up there and when I asked for the manager the girl which would not give me her name said she was a manager and wasn't going to argue with me and was really quit rude from the beginning, when I asked for her name to file the complaint on her as well she refused to give it to me and then hung up on me , I tried calling back and they wouldn't answer, so I guess this would be considered a very bad experience, she didn't even want to take an order from my wife in the drive thru , even before I called ,,,,,So un...

Older tall guy with a five o'clock shadow took our order, took him two tries, then was on his phone for the first solid 60 seconds we were at the windows guy had an absolute attitude when I tried to confirm that he heard us that we wanted both combos large size. Then the guy tried to charge us for someone else's order after we had already paid, had a receipt and we're waiting on our food. Not to mention there were four other cars in line all of which we set and talked to in the parking lot after they got our order wrong and most of them didn't have their whole completed order and had wrong orders as well we waited 30 minutes in line for food God knows how long the other cars were there since they were there before us. Dude was just rude absolutely rude. Two people for a Saturday night shift both of which seemed "not of this world", come on burger king do better. If I wanted to be treated this way I would have gone to marine core...

We came in as a group of four. There was only 2 people in the dining room so we said we wanted to eat there. I had to wait at the register for several minutes to get someone to come take my order. When we got to the lobby every single table was dirty and the floors were nasty. We had to wait 25 minutes for our food. We ended up having to take our food to go because they took so long. When we got back to work to eat our food. The three burgers were raw in the middle. There was minimal amouts of lettuce. This was not the wopper I was expecting. Our fries were cold and hard and over salted. My mozzarella sticks were cold and hard. We tried to call them to see if we could get it fixed but they wouldnt pick up the phone. This whole trip was disgusting and disappointing. Total...