Shan Dong — Restaurant in El Paso

I have always loved their food but unfortunately my experience last Sunday was disappointing. First of all we walk in and get greeted by one of the servers who smiles at us but then starts fighting with the other server about something not sure what I can infer it had something to do with the tables already seated. As our server is taking our order she continues to fight so she’s asking us for our order then proceeds to argue with the same server. This already set a negative vibe for us as we were trying to enjoy a peaceful and relaxing meal . The food was not as it always has been so that was disappointing. So this server rushes us to say our order but then continues to interrupt us because she’s arguing with her coworker. The amount of rice served to us was very little and I did notice that there was a difference in portions for us than for another family there but I dont want to insinuate anything it was just very noticeable. As we are sitting there we notice a customer waiting to be greeted and seated and she waits for a good 10 minutes . She then gets seated and requests the lunch special but the server says oh it just finished I can’t offer the lunch special anymore . She did say she had arrived with enough time but she wasn’t seated , yo which I agree with. How are you going to penalize a customer for your lack of customer service ?!? It used to be a pleasant place to visit with great food but I definitely was not happy with any of it this weekend. So sad because this was our favorite Asian...

Went to Shan Dong on a whim trying to find a good Chinese place in the area... not exactly what we found... we found a restaurant that gets drink orders messed up... my wife ordered water and they brought tea. I ordered Coke and they brought out this "pitcher" of coke which I assume is the easy way for a waiter/waitress to be lazy and not check on the customers. Then they brought out my wife's soup but not my egg rolls. When my egg rolls came out she had finished her soup and they decided to give her my egg rolls, which were cut in half and falling apart. The egg rolls were bland and greasy. They once again brought my wife's meal before mine. Half the chicken in her entree was black... not like burnt black either... I ordered sweet and sour pork... the batter was gobbed on in places and non-existent in others. And then the sauce... OMG the sauce... started out a bit thicker than I would have liked... but as the meal was being eaten and cooled off... it went from thick... to jello... to wallpaper paste! It seriously would not fall off of a fork! At first it made my wife sick to watch me play with it but then she started playing with it as well... heck of a kid toy! Not to mention that the bill was $30 for 2 appetizers and 2 entrees. WELL over what I would have liked to pay... and we had to flag down a waitress in order to get the check... not a place I will be...

Great food, very poor service, rude, arrogant, very impatient when dealing with their customers when the customer is needing more time to order, certain older employees and not the young employee are very tentative and patient with their customers. Best thing is to ignore those individuals who give you attitude and be happy with the great food they served. Good luck

After several months and re-visiting this place I strongly believe they are in need of closing/selling the place, the potential of being a great Chinese Restaurant could materialize if "ONLY" their"ATTITUDES would CHANGE FOR THE BETTER" by putting on a Happy face, smile, serve with a positive feeling and or the right attitude, not walk around as if they are ready to hurt someone, maybe the cooks and staff need to find another more friendlier place to match the food, they're short staff and have been for awhile, it is obvious. I truly feel sorry for the poor staff who have to work under these unpleasant conditions, it is not a happy place for employees working there. Sorry, but I tell it like it is when the work environment...