Subway — Restaurant in El Paso

Came into this subway to get food obviously. My daughter wasn’t feeling too good and got her a chicken noodle soup. I asked the nice young lady and the guy working there served the soup while the younger girl checked me out at the register. When I saw the soup I asked for a refund because the soup was chunky and with no broth. I didn’t complain just asked for a simple refund no big deal. So the girl asked her manager and right away the manager came out yelling at the girl and I’m trying to calm the situation because there is no way in hell a supervisor let alone a manager should be yelling at her employees 1 in front of other employees n 2 in front of customers. I’m telling her it’s ok it’s no big deal and the manager Greta or Rita but shes an older black lady. She says no I told her to throw that one out and she didn’t and that one was no good but hands me a newer fresher batch and walked off as if she was so proud to show her dominance on this young lady. The guy who served it older white guy quiet like a mouse didn’t even come to her defense. I told the manager that she didn’t have to yell at her like that to do it in private but the manager completely ignored my statement. I felt so bad for the girl n im a supervisor but never in my life will I ever humiliate my employees like that in front of fellow employees or customers the way she did. I understand that it’s food but it’s how u go about it. I’m just glad I didn’t even walk out with it when the younger girl wasn’t the one who served it. As we came in the manager was serving the soup and as a manager she could have changed it out since she was helping someone out through the drive through. I hope the young lady who was getting yelled at could reach me so I can offer her a better paying job and speak with my supervisors to hire her because no one deserves to be treated ugly like that woman treated her. The manager needs to be retrained on how to supervise and be a manager or fired that was so uncalled for. I couldn’t even eat my food because how she made my stomach turn talking to this girl. The guy that was there and actually served it should have been man enough to speak up on her behalf. My son even noticed that when he walked in the manager was yelling at her with other...

Went in to get 4 sandwiches(2ftlng 2 6inch) there was a young man alone at first off the bat you can tell he was in a bad mood it's understandable because I thought he was the only one working. I asked him are you alone he wouldn't even give me eye contact waited a few seconds till he answered me no my boss is in the back. He proceeded to make another order that I assume he already had because he had a paper in his hand. I guess the owner noticed that her employee was getting busy , by this time another customer had walked in. She started to help making sandwiches to help her employee. The customer behind me asked her do you still have the rotisserie chicken she looked like she got annoyed with the question and said it's right here a little rude for my taste.Her employee was making my sandwiches and I asked him can you toast the veggies along with my sandwich. She whispered in his ear saying it's going to be extra, me thinking she can't be talking about toasting the veggies.But to my surprise I guess she was because she charged me $12 for a 6 inch chicken teriyaki. I didn't say anything because there were a couple of people inside and I didn't want to make a scene. This subway will cheat you if you ask for your veggies to be toasted never heard of such a thing and I go to subway often not this one this was my first time going since I was close by.The owner is rude she acts like it's a bother to ask for a sandwich the way you want it. So this will the first a d last time I go to this subway and the owner needs to be trained in...

I ordered food on May 4th 2022. There were 3 males working and let me tell you from the moment I walked in I felt like I wasn’t even wanted there! So I tried to be as easy as possible to order not even correcting a couple mistakes they made during my order. Not one employee looked happy to be there. I got my order to go for obvious reasons. Once I got home and started eating the food a very aggressive taste of chemicals was noticed by my whole family I’m every sandwich! Like I mean our sandwiches tasted like someone was possibly cleaning the Bain(where the veggies and meats are stored) and sprayed chemicals in all of the food(accidentally possibly). So I called the store to let them know how the sandwiches tasted and was put on hold and while on hold one of the guys joked “hey they are asking for a manager…should I pretend I’m the manager”. So obviously I addressed that while on the phone and asked the guy if he was the manager and his reply was “I’m the shift leader”. I was advised to call in the morning as a manger is always present in the mornings. Called back on May 5th to be told to call back tomorrow as there is no manager on site currently. During both calls neither employees felt an empathy and actually came off like they could care less. I will not ever step into this location ever again and I will share my experience with anyone I know supporting this location. Completely horrible experience all...