Dunkin' — Restaurant in Elgin

This was a few years ago... My review Used to be 5 stars; the staff was friendly and attentive and always greeting everyone, with your correct order! Operative word WAS! Unfortunately now I feel I have to change my five stars to three or one, because this morning I went through the drive-thru and a young girl with blue stsr stickers on her face decided to roll her eyes at me, after I asked her for two straws and some napkins because one of the drinks was spilling all over outside of the lid. Once we received our three drinks we sat there a few minutes, for her to come back to the window and ask if we were done or if there was anything else, for me to remind her that we had Donuts to pick up, of which she did not give us what we ordered. Her explanation was that they didn't have any of those cause it was late in the morning. Knowing the manager myself, who is always nice, I'll make time to come by and mention...

Apparently I'm not the only customer who has had a terrible experience waiting at the drive-thru. I ordered ahead on the app to have a simple sugar free hazelnut latte made so I could pick up quickly while my 5 month old baby was in the backseat trying to fall asleep for her afternoon nap. I was trying to plan ahead thinking on a Sunday afternoon there shouldn't be a huge rush - it probably took 10-15 mins to get to the pick up window (you can't get out of the drive-thru line once you're in it) while my infant was crying the entire time because we weren't moving, they had likely given my drink to another customer and told me it wasn't ready yet even though I had ordered it while in Gilberts 10 mins away. I gave them ample time to make my coffee. You had one job as a coffee shop and totally failed. This exhausted sleep deprived mom was beyond livid with...

whoever the girl and guy in this location working around 5pm today were literally incompetent. we asked for a wake up wrap, a small coffee with caramel and 1 cream. 2 small churro lattes with OAT milk because both people were lactose intolerant. to begin with the guy taking our order was just completely uninterested in taking our order. what confuses me is he repeated it back to us as we ordered, then we get to the window and they had handed me one coffee with caramel and 3 cream, and two MEDIUM churro lattes with whole milk??? and then never gave me the wake up wrap. it took them a total of 10 min to remake the drink with oat milk and to give me the wrap. and made me pay for the wrap cuz it was never on our receipt. genuinely confused as to why management hasn’t done anything about their employees considering all these...