Baskin-Robbins — Restaurant in Elizabeth

Had a bad experience with the Iselin branch with a previous personalized cake , therefore i decided to try coming to this one in Elizabeth since it was closer to where my family lives .. what was that for , i placed 2 orders , 2 birthday cakes one for my mom (rosette cake) and one for my husband (tool box cake) and paid for it for pick up the following week (placed the order online) , the day of the party i sent my brother to go pick up the cake so he then called me and said that they are saying they have no such order ? WHAT? i paid for this order so who did i pay ???? i placed the order online and i have my confirmation email and everything so i spoke to the manager on the phone and they said that they dont "make those cakes" ?? OK so why will the website allow me to place the order with this branch if they didnt make the cake ? when you place an order online you choose your cake and it will show you the branches who can make this cake for you ANYWAY to "accommodate" my order she suggested picking a cake they had there to replace my cakes which i had no other choice since they "didnt give refunds" since the "order didnt exist" for my mom they gave me a polka dot cake and for my husband a chocolate fantasy cake (the only manly cake they had there) which if you look online DOES NOT even add up to the value i spend on the cakes i previously ordered ..and my husbands cake was so small that my son couldve ate the entire thing in one setting.. im so disappointed with BR and not only because of this mistake but this is my SECOND time ordering a personalized cake that comes out messed up . I WILL NEVER AGAIN BE ORDERING FROM BR and definitely making sure everyone i know doesnt order from...

DO NOT PLACE ONLINE ORDERS! SCAMMERS! My husband placed an order through the online portal. After he was charged for a custom cake, they called us to notify us they couldn't do the cake. They refused to cancel our order and reimburse us the money they charged us already and said to get one of the premade cakes. Not sure why they have online ordering available for this location when they can't create the cakes. Can't distinguish if it's sheer laziness or inability to create it but regardless the option should not be listed and we should not have been charged. They were extremely...

On a normale occasion i would think it's a good idea 💡 Not today I had the rudest person helping me. He took my order wrong and he told me I was wrong while everyone heard me and instead of just correct it he told me to get around and order it again. The audacity of this guy. If I didn't have the kids in the car I would've totally punch him 😡 and he tells me That he's being nice to me. I'm like if this is nice how are you when your rude ught I hate when 1 employee or owner can mess up your whole...