Dunkin' — Restaurant in Elizabeth

I stop at this Dunkin Donuts anywhere between 3:30a.m and 4:00 a.m Mon-Fri to get a hot beverage to start my work day. I arrived 8/13/18 around 4:00 am and ordered a medium hot tea with almond milk and honey. The employee (Girl with tattoo on her neck) gave me my drink and repeated back to me that I ordered a green tea with almond milk, honey, and lemon. When I told her that I didn't ask for lemon she caught an attitude and was actually trying to put up an argument but I refused to acknowledge her. Mistakes do happen. I get the same thing at every other Dunkin Donuts and I never had an issue with anyone assuming I said something that I didn't. I do not drink lemon in my tea so I am sure I didn't ask for it. As a person that has worked and also managed a Dunkin Donuts that is much busier than this location I am appalled by the level of customer service. This employee could have easily apologized for the inconvenience and gave me another drink but she felt that it was important and must be known that she has an attitude, that I messed up, and that she was being totally unprofessional. To make matters worse, the tea I got in return SUCKED. We get charge .50 cents for almond milk and they don't put anything...

Went there for a cappuccino and the lady handed me a milky Latte. I asked her why no foam and she said the machine isn't working right and she needed to steam the milk 2 times to make it the right way. I asked her to try again. She handed me the Latte again, second time. I politely said it wasn't right still and she then said it's the way some customers like it. I pointed to the sign that said "steamed milk and espresso" and she said "i know, but people like it this way". I said, so the machine isn't broken then? She said "no". LOL. I asked for a refund and then she asked me for a receipt even though she hadn't given me the receipt yet. When I pointed it out, she said "oh", and actually took it from the cash register and scrutinized it. I got my refund finally and took my donut. Tasted the donut on my way to the car an realized it was stale. Went back to get a refund on that and this time, she refused saying she couldn't give me a refund twice. I said "let me talk to the manager", and then she gave me the .99 cents from a tip cup. I took it, unashamedly. ...

If this is a franchise business. And it's known for its trademark foods & Drinks.. Why do they claim to be vegetarian and do not sell any kind of meat, like turkey sausage wrap 🌯 bacon egg & cheese sandwich excetera. Even their coffee taste stale 🤢. They're treating this trademark business like a sandwich daily store. I hope that the CEO takes notice and does something about it. Because I'm not a vegetarian and I know, there are thousands of people in the area, that are not as well. And it should be equal and fair to the ppl and this trademark business, Should not be one sided. Selling meat is not evil. Dunkin Donuts stands for diversities not...