McDonald's — Restaurant in Elk Grove

i’ve gone to the mcdonald’s a few times out of convenience since it’s close to home and freeway. but every time I go there’s a problem, today was the last. My order is always simple for morning breakfast but somehow they get it wrong but I accept it as whatever it’s fast food I prob shouldn’t be ordering it anyway. This morning after sitting in a long drive thru, I got to the window to pay. they were I guess swapping out the register. I waited a while, the cashier never acknowledged me being there even after me waving my phone to get her attention. so I assumed maybe I need to pay at the next window since at this point there’s a 2 car space ahead of me. I get to the window and let the associate know I didn’t pay yet, she didn’t hear me but comes back to the window and says to me “you skipped payment” I told her I assumed I needed to pay at the next window since she didn’t open the first one. I tell her I have apple pay, here’s my phone you can tap to pay it with her. and i’m told no…i have to drive all the way around and get back in line …. what? i basically picked up on the vibe that they assumed i was trying to scam them out of paying. so now yall are an inconvenience and rude as hell. i cancelled the order and decided i just wont come back. The cashier was rude about it and told the food handler she wasnt willing to take my payment from the other window. Had you acknoledged me and tols me "just a moment" i wouldve waited and not driven to the next. cusromer service is trash now a days and customers get...

There is always an issue redeeming McDonald’s app points through the Drive Thru at this location. The workers often blame it on their system not working properly after they ask me to drive up to the pay window. Then the worker suggest an alternative solution that I could just pay for the item instead. Lol. What’s the point in having this app and redeeming items if this occurs frequently?

Another thing that happens quite frequently is that I either don’t get all my food AND/OR get someone else’s order. I mean I get I could look into the bag to see if everything is there prior to driving off, but there are times when I’m in a rush and blindly trusted that the food I ordered would be in the bag… only to be disappointed when I end up with Apple Pies and Chicken McNuggets with no sauce instead of the Quarter Pounder meal I ordered. Nothing wrong with nuggets and the pie, but would like to get exactly what I ordered. There was a time when I ordered just fries for my kid and I end up getting a Filet-O-Fish. I didn’t notice this until I was traveling on the freeway. The sandwich was good, but my kid didn’t get his fries. So yeah… I’m turned off by McDonald’s due to these experiences and will focus on eating healthier...

I had a mind-bogglingly frustrating experience at this McDonald's that I just can't ignore. I went to another McDonald's 15 minutes before and received a Diet Coke instead of the regular Coke I ordered. No big deal, I thought—I'll just pop into the McDonald's at 8361 Sheldon Rd. and have them correct the mistake. How hard could it be to swap a drink?

Apparently, impossible. When I politely explained the situation to the employee, she flat-out refused to swap the drink. I offered to show my receipt, proving that I had just ordered a Coke, but she didn’t care. Her excuse? "This is a different store, we can't do that."

Really? It’s a fountain drink. The same machines, the same company, and yet, somehow, this simple request was beyond their capability. The refusal to help was not just ridiculous but also bafflingly dismissive. I wasn't asking for the world, just the correct drink. This encounter left a sour taste in my mouth—worse than any Diet Coke ever could.

If customer service this basic can't be handled, I shudder to think what else goes wrong at this location. I won't be returning, and...