PT's Gold — Restaurant in Enterprise

I called in today 10/25/2024 for information on the World Series Baseball Game, The Bartender in the picture hung up on me after 26 sec. I asked if the baseball game would be showing and what I thought was her answering playfully “what game”, I responded back with the baseball game Dodgers vs Yankees. She then again said “What Game?” I laughed and answered The baseball game and she replied “what game!?” Again! I then said girl bye, the World Series. She said what game? And before I could answer she hung up on me. I called back and she picked up the phone and hung up again. She this this three more times. The AGM finally answered and I told her what happened, with a nonchalant tone she said we had bad connection. I asked for corporates number and she said it’s online. I asked if the bartender would be in today and she said yes. I asked for her name, Bethany would not provide me with the bartender’s name. The AGM then suggested I speak to the GM who was going in at 5PM. I Said Thank You And We ended the call. I live 2 mins away from my neighborhood PT. I decided to go in to ask for corporates number and when I walked in the bartender greeted me and asked me what was I drinking I told her to let me look up a drink and she walked away and asked the cook to get the manager. She asked me if I was the person who came up in the caller ID I said “oh you knew it was me huh? Why did you hang up on me?” to what she said “I’m not new here, & you hung up on me!” The manager comes out and she looks irritated that I’m in the establishment. I ask her for corporates number and she said one second I’m going to call my GM. After 20 mins she comes back and says she doesn’t appreciate me coming into the store after she said to come in at 5 to speak to the manager and at this time the GM has request I leave because “IM NOT A GOOD FIT FOR THE BAR”. I asked her if I was being 86th she replied back with yes. When I asked for what reason she replied “we have the right to refuse service”. Meanwhile I can hear the bartender speaking about the whole situation with the customers near the entrance. The AGM Bethany then asked me to leave and began to call the police. During that time I called 311 because I do not believe in abusing 911 resources. I essentially did not want The AGM to lie and say I left without waiting for a police officer. I watched Bethany describe my statue to the 911 operator and describe what I had on, as if I was some delinquent and caused them harm in anyway. 311 advised me to leave her my contact information and to leave because this is not an emergency nor was I intoxicated and there was nothing they will do. I will be contacting Corporate and Better Business Bureau for the mistreatment and the misuse of...

Horrible Rude service, weird atmosphere, don't make you feel welcome very judgemental worse place to go for a good time. I felt like I paid a bunch of money just to get stared at and judge. They made you feel like they are of a higher class like they are ROYALTY and you are a peasant. I went to pay with $2.00 in change all silver. Mind you I road my bike in the rain up there to buy ciggs. The employee refuse to sell me the cigarettes because she said that they didn't accept change and was told no sale , so I went home thought about it and decided to call corporate. After all said and done I had to ride back up there in the rain again and then I was able to purchase my cigarettes after I got some smug look and nasty attitude because the employee had to complete my purchase with the change. Once that wad finished I had 15 cents left over and I told the employee to just keep it!..... Lol , all in all don't go with the expectations to get friendly service and pleasant atmosphere. That's about it from my experience. And I'm not just talking one time I'm talking on multiple upon multiple accounts, I only keeped going because its conveniently close and you don't expect it to be like that all the time but low and behold I was proven wrong and wrong and wrong and wrong and wrong did I say I was proven wrong I was proved...

It is very spacious and clean inside. I agree with other reviews that said the service here is slow. Our order took quite a bit of time to come out, even though there were not that many patrons in the restaurant. Yet, our order did eventually arrive. The twister fries were delicious and hot, very yummy. We asked for ranch dressing on the side for the chicken wrap, yet when the wrap came to us, ranch was slathered on it to the point where we could not enjoy it and couldn't finish eating it. The pretzel bite appetizer was hard and overcooked to the point that we could not continue eating it. The staff apologized and took the pretzel bites off of the bill. For the boneless wings, some were more meaty than other pieces, which seemed to be mostly breading with little meat.

Overall the place has plenty of TVs if you are just looking for a place to watch the game. It is spacious, easy to find, and bathrooms are easily accessible. The food may be slow coming out, and the quality will be hit or miss. All together, it's pretty much your average sports bar, nothing about my experience was out of the ordinary or spectacular. By definition, this warrants a 3 star "average" rating. Not horrible,...