Bruegger's Bagels — Restaurant in Erlanger

As my basketball team and I meandered throughout Concourse B of the Cincinnati International Airport, a collective realization was made: our tummies were in dire need of something worth while, something of sustenance. Urgent glances were cast out amongst the group, scouring the plot of shops and restaurants for grub worthwhile. Longing glances turned to stares as IT had been spotted: Bruegger's Bagels. We could not help but wonder what this Bruegger's Bagels was and, nonetheless, what it had to offer. We slowly made our way over, toting suitcases and backpacks over to the small franchise as the last people in line were ordering. In just minutes, I had volunteered to order first. I shuffled over to the ordering station, reciting my order mentally. "Hey honey, what can I get for you today?, the employee said in a friendly voice. "Hi there, I would like the Turkey Chipotle Bagel [on a Whole-Wheat Everything Bagel]. I would also like to order a Blueberry Bagel with cream cheese if that is possible," I replied. "Of course! That is no problem at all," responded the kind lady. She began to work, cultivating a masterpiece... After receiving my bagel, I wandered over to an empty seat in the concourse. I threw down my bags and plopped down in the seat; I was ready to destroy both bagels I had received. After a friend and teammate of mine ordered, she joined me in trying our first Bruegger's Bagels. From the moment I laid eyes on my Turkey Chipotle Bagel (AND my Blueberry Bagel with cream cheese) I knew that I could never convert to other bagels again. I had not even had the pleasures of tasting it yet to know it was good, however I just knew. Now, as an FYI, I am not a psychic, but just by taking a quick glance at this masterpiece of a bagel, I truly believe that anyone who would have looked at it would have believed they were physic; by quick, stolen glances it could be envisioned perfectly the amount of satisfaction the consumer would have by biting into this masterpiece. That's how good it was--how good you KNEW it was going to be without even tasting it. As I took my first bite, the flavors of the bagel overwhelmed my tastebuds... "Am I in Heaven?," I thought to myself. Bite after bite, I devoured the bagel. Minutes later, I took a quick look at the table in front of me... Both bagels were no more. I could not help but think that I was in need of more, however the amount of time we had left in the concourse and amount of people in line stopped me in my tracks. If had not been for these factors, I believe that even the strongest self-discipline could not have stopped me from getting back in line. Each basketball teammate I had been traveling with agreed that these bagels would be remembered for eternity. I truly believe that a group of high school girls, who are some of the toughest judges in the world, were changed by their transformative experience at Bruegger's Bagels in Concourse B of the Cincinnati...

I really want to like this place but the last 3 times I have went I had a bad experience. I work at the airport and use the app because I don't have time to stand in line. One time I ordered food and drinks had to wait 10 min to ask about my drinks not being with my order. I ordered the more expensive fresh squeezed orange juice 2 of them for me and a coworker. They said we don't do fresh, grab a bottle one. It was a whole dollar difference each and they didn't even offer me my money back. Then I went and ordered bagels for my team, the app said, 3 plain, 3 blueberry, 2 sesame, 2 cinnamon, 2 Asiago a whole wheat and two tubs of cream cheese. I had to stand in line for the cream cheese and then the lady argued with me that it doesn't come with cream cheese and they didn't have the cream cheese it was supposed to come with. It does if you pay for it! When I got back to my office I had no blueberry, one plain no cinnamon, I literally think they gave me the bottoms of the barrel because I didn't know salt bagels was a thing. I was so embarrassed because one of my team members bit into a "sesame" bagel and spit it back out. I had two onion bagels, two salt bagels and and the two everything bagels that were so caked with seasoning it was disgusting. I get it some flexibly with a busy airport but the quality and attitude...

1st interaction – While placing my order, I paused briefly to check with my travel companion if they wanted cream. The employee walked away and said, “I’ll come back when you know what you want.” When he returned, he rushed me, repeatedly shouting “what else” as I listed items like extra cream. He didn’t acknowledge or update my requests. I wanted a Bru Hazelnut coffee and a vanilla cold brew with extra cream but received a regular coffee and plain cold brew—no cream, no vanilla. I skipped ordering a bagel due to feeling rushed.

2nd interaction – I asked for help fixing my order. After drinking down my cold brew to make room for cream, the employee was dismissive and rude to me and every customer. No names were taken, leading to confusion and chaos.

3rd interaction – A staff member used a phone while wearing a glove. Very unsanitary.

4th interaction – The original rude employee threw a coaster over the counter, nearly hitting a customer.

I never leave reviews, but this was by far the worst service I’ve ever experienced. The entire staff seemed unprofessional. The man who took my order (restocking pop and wearing a mask) should be addressed immediately. Normally 10/10—today,...