McDonald's — Restaurant in Erwin

June 10, not such a great experience as last time. We decided to dine in and before we had our order complete at the kiosk, two drive thru customers had come in to complain that they had been waiting for a long time for their orders. We then experienced a very long wait for our ice creams, fries, icees, and coffee. The order was brought to our table, but had two items missing. I then stood at the pickup counter for several minutes to get my two drinks and some ketchup. The fries and coffee were not hot this time, and the ice creams were melty and not altogether very cold. I'll think twice before I try doing here again. Last visit, see below, was much different a few weeks ago.

Early June review: I thought this location was good, but it wasn't until they told me this at the drive thru... (read on to find out)

Our mobile order around 1 pm on a Thursday was pretty small: three ice cream cones 🍦🍦🍦, a basket of fries 🍟 and two cups of coffee ☕☕.

We pulled up to the drive thru, gave our code, and went to the window. Fries were nice and fresh, so hot and salty! The ice cream cones were cold and delicious. But then they said:

"We're brewing a fresh pot of coffee, so please park in mobile order slot 3."

When they told me that, I knew this was THE McDonald's I'll be...

I’m not one to leave a bad review. I usually just don’t go back to where ever for awhile but this has been going on over a month! The Erwin McDonald’s is the closest to me from where I live so in a rush I like To stop by this McDonald’s. I love espresso shot in my frappes so I order a Carmel frappe with extra espresso at least every weekday morning. The frappe machine has been down since late October!! This is not the only Time it’s happened, it happens at this location a lot, this time it’s crazy! Over a month! Why not just replace the machine? Also the ice cream machine is usually down as well. Im not sure if it’s privately owned or what but something needs to be done, this is truly bad business! if u are advertising something u sell, it needs to be available! The workers are always apologizing for it not working. It’s not the workers responsibility when it is broken! Management should be on top of this. I’ve worked in the public for years and I know how to run a business. This is not how it works! Please get the broken machines fixed or replace them and keep...

Ordered online in Johnson city so they had 30 minutes to get this ready. Upon arrival the cashier was very kind. At pick up he handed me frozen coke & said move up and I’ll bring it out. Hands me bag, thanks me leaves. Later 17 minutes I’m still waiting on gallon of tea. 2 ask what I’m waiting on. TEA. FINALLY LADY BRINGS IT AND SAYS DHE HAD TO MAKE IT. “They had 30 minutes”. So now my frozen coke has melted down to nothing, food is getting cold. When I get home I have no napkins no packs of mustard and ketchup even though on order receipt. Very poor conduct for a business. Today, March 23 I go back to McDonald’s again and they sent me home with the wrong order. Nothing was even close to what I wanted why and how do they stay in business. Pals across the street is excellent. I grew up eating at McDonald’s at the. Des Plaines Illinois first McDonald’s I have such good memories about McDonald’s why can’t they get it right in erwin Many times I order at the W. Walnut St. McDonald’s by the college and they do such an excellent job, maybe you need to switch...