Domino's Pizza — Restaurant in Escondido

Poorest customer service I've ever encountered. I ordered online and had to review the order page twice to find the comment box, no luck. So I placed the order thinking I would call to ask them not to cut the pizzas due to the kids' server allergy to cold meat. I got to call about 8-9 minutes later due to an immediate business call I received right after placing the order. When I called, the guy said your order was already out of the oven and cut. I told him about the 12 minute that was going to take based on the online order and I really didn't want it. I told him I tried to put a note not to cut the pizzas but there was no place to leave a comment, but he said annoyingly that it was already cut and the box is hard to find on the page and you have to scroll down all the way to the bottom on one of the pages!! So obliged I said I would pick it up. I thought it was a vegetarian (cheese) pizza so they wouldn't cut it with anything contaminated with meat. When I was paying I noticed they only had one cutter. So I asked them what they used to cut it. The guy who had answered the phone pointed at the cutter which had heavy traces of meat on. I told him "this was a cheese pizza, don't you think it shouldn't be cut with a cutter that you use to cut meat pizza?? My kids have severe allergy, now I have to cut everything into tiny pieces to get rid of all the edges". He rolled his eyes and said "everyone uses the same cutter"!! I said "no, not everyone, I usually get my pizza from another pizzeria and they have several different cutters". Again annoyingly he said " well I can make you new ones"! Really? Now? Why didn't you offer it when I called? I didn't have time to wait another 15 minutes. And I don't want you to spit in my food. And the attitude?? They had cut the medium pizzas into very small wedges, that by the time I cut the middle of each wedge out, there was really not much left of the two pizzas, maybe around half a pizza. I DO NOT RECOMMEND this place and will...

Absolutely atrocious. I ordered two deep pan pizzas, a salad, some Parmesan bites, and a sugar bread thing.

Both of the bread things were like rocks, they were so burnt on the bottom, I did not receive either of the pizzas I ordered and, in their stead, I received a charred thin crust with BBQ and a pan pizza with spinach and pineapple?! What kind of sociopath orders a pizza like that? They didn't even bring me the right dressing!

Wanna know the best part? You can go stuff it where the sun don't shine if you want it fixed. They don't answer the phones after 11:00 pm so when I called to rectify and get this ridiculous garbage refunded or have the pizza I ordered brought over, I had to just suck it up and enjoy my $40 loss.

I figured it was busy and I ordered from them again a week later. The sauce was skimpy, there was hardly and cheese, sauce still exposed on most of the edges, and there were giant bubbles in the crust, so two slices were just bread, basically.

This location also happens to be the only dominos in Escondido that delivers and nobody does carry out after 10pm. Whoever the manager is is obviously not doing their job double checking that people are properly trained and not coming to their customers door REEKING of weed. I find this very offensive as this is a sober household.

You guys need a serious staff reevaluation. These night guys are not chalked up to the job they...

Always good pizza! But the last time I ordered for pickup a weird thing happened that has shaken my faith in mankind. I ordered on the app and it opened the Pizza Tracker and said that my pizza was being prepared. A couple of minutes later, it said my pizza was "in the oven." About 10 minutes later, I set out for the store, which was a 5 or 6 minute drive. I parked and walked inside (I was the only customer there) and the guy told me that my pizza was put in the oven "just now" and would be ready in about 8 minutes. I was shocked, since the Pizza Tracker said it was in the oven over 15 minutes ago. I told the guy this and he said they'd just gotten a lot of orders and that "the Pizza Tracker isn't always accurate." What?! NOT always accurate? I was floored, I mean there are few things you can count on these days, but I have always trusted the Dominos Pizza Tracker. I learned the truth about Santa Claus, then the Easter Bunny, found out diet soda actually DOES taste different from regular, and now this belief in Dominos is shattered too. Oh well, I eventually got my pizza and it was...