McDonald's — Restaurant in Etna Township

Wow where to begin with this %$!*hole. Okay. So at any given time you go its always gonna be slow. I have eaten Mcdonalds in almost 20 countries and several states and this is the slowest one I have ever been to. Ever. If you go during the morning, afternoon, or pre or post dinner rush prepare to wait around 5-10 minutes. If you go during the lunch or dinner rush or anytime after about 9 pm prepare to wait upwards of 30 minutes. I wish this was a joke but its not. The wait to get this sub par meal feels like it should be banned in the Geneva Convention. The night staff is somehow worse than the day shift who are already aloof, inattentive, and have a constant glazed look. No, the night shift take it to a whole new level. If there was an award for slowest most careless service they wouldn't be allowed to compete as they would be considered pros and unfair to other competitors. They take forever to actually take your order, take forever to make the food, and they always look like they want to jump off a cliff. Now I know what you're thinking. Surely with all this time they would have a 100% correct order rate right? I mean waiting 30 minutes for fast food has to have SOME KIND OF POSITIVE ASPECT right? No. I live near this dump and so I have been forced to come here many a time when I didn't want to drive 10-15 minutes longer to go to a Mcdonalds where the employees at least know of the terms "management" and "efficiency". I know every single fast food place is gonna have some off days. I get it. I really do. But this Mcdonalds can almost never seem to get orders right. And when the order is right usually something else is off, IE two bottom buns on a McDouble. Two bottom buns? Seriously? When you go in to fix it they almost act as if you are inconveniencing them because you wanted to receive the service you paid for. I have heard truckers throughout Ohio specifically call out this Mcdonalds for their absolutely lackluster performance. I spent 15 minutes on this review because this is honestly the worst food establishment I have ever experienced in my 25 years of life. If you're still reading this, I beg you, go to the Mcdonalds in Pataskala. Go to the one in Hebron. Go to the one in Pickerington. For the love of everything good in this world don't support this absolute joke of a food establishment. Maybe we can run it out of business and get an Arbys in its place...

Baffled by anyone who has given this McDonald's location above a one-star rating...

The location may seem convenient, being one of the two McDonald's in the Pataskala/Etna are this is the more convenient of the two because of it's location RIGHT next to the I-70 ramps. The location might be the only positive thing I can say.

In a general sense, everything is awful. They tend to hire anyone and everyone, which leaves service rude and not pleasant more often than not. SLOW is an understatement, even at times with no other customers in sight. The drive thru is painfully slow, I have found myself hopping out of the line and driving away on a handful of times. Inside the restaurant is not much better, and you're greeted with the horrors of the inside of the restaurant. On the off chance it is clean, it still gives a grimy feeling. The idea of sitting down to eat in this location is rather disgusting. When it comes to the actual food itself...uhh ehh. It is not uncommon to have something in an order go wrong. The food is nothing special. Sub-par when it comes to the standard for McDonald's quality which is saying something.

One of my favorite occurrences with this location happened on the night of Black Friday. After getting off of I-70, I stopped at this location sometime before midnight. Pulling up to the window, I ordered two chicken sandwiches, no problem. Then I ordered a broccoli cheese soup and I kid you not, my conversation went like this: "we're outta broccoli cheese soup sorry" "I'm sorry, what'd you say?" "soup machine broke yesterday I swear I wasn't here when it happened I just got here and bam it was broken" ....okay "uhh alright then. Could I get a medium vanilla milkshake" "welp, sorry no milkshakes either. Machines broken there also" "your soup machine and your ice cream machines are broken?" "yup and I hope you don't want a quarter pounder either because we're outta those too"

Needless to say, I drove off...

They have all of the tools but not enough accountability or training. Today I asked the cashier who was also taking drive thru orders and people who come in are just directed to the kiosk, I asked a question and her response was "I've never used that thing" referring to the kiosk. No offer to get someone who could help. This place is often dirty, especially the kids area is completely neglected. Fries, strawbwrappers, and spilled juice on the nasty floor where our kids are expected to go without shoes to use the play area. So gross The bathroom in the kids area doesn't even have a trash can for feminine waste or diapers. So where are people going to throw it? You got it, where you eat! There are never any liners for the baby changer. And my least favorite thing is employees using the bathroom to the kids area for really long periods of time. Probably on their phone taking a paid break. Come on McDonald's. You are multi-billion dollar enterprise, get some real people in there to manage and train employees. My husband's company uses a camera system that awards points when employees do the right thing and pays them bonuses. I see you have cameras in there, put them to good use. And with what you are charging now for your food, I want a clean place to eat with my kids please. I also gave food two stars because my fries were way undercooked today and your frappe machine is...