The Milk House Coffee Co. — Restaurant in Everett

This addition comes as a response to the owner's response to my original post.

Hello Mike,

Yes, I took the cup from the counter and when I tried to put it in the holder the lid opened up and the cup flew out of my hands onto my daughter.

Instead of taking the responsibility for the terrible behavior of your untrained barista, you dare to take the stance of defending them.

In my world, when something terrible like burning of a child with a drink that came from your facility would happen, a polite, caring and finally empathic person apologies. They ask if the child in question is ok and try to offer help. NONE of that happened in your coffee shop. The only thing came out of their mouth was that they offered to make me another cup of coffee. It was absolutely astounding to me. I'm also pretty shocked how you handled it after sending Julia to talk to me and offering to give me your number. As the owner it would behoove you to pick up the phone and make it right with the customer but clearly you didn't feel that need to do that. I was also informed that your barista, who didn't close the lid, usually doesn't admit her fault and says that she is sorry, she freezes. So it is not me that made her freeze, it is her natural behavior. There are plenty of instances where people raise hell when the kid is harmed by negligence which I told Julie I wasn't going to do because I know it wasn't done out of malice and because I'm not that kind of person. But I was expecting you as the owner to care. I was wrong and maybe I should have taken a different action. In the end, you have lost a customer and many more.

We are regulars at this place. Today went in to get an americano and the barista who made the drink didn't close it properly and when I was placing the cup in the car it opened up and the hot coffee spilled on my 13 year old daughter who was sitting in the passenger sit. I went inside to get napkins and said that the coffee wasn't closed properly and didn't get even an "I'm sorry" from the barista who made the drink. The other barista, a young man who works there, was helpful and offered a rug to wipe down the spill. But no one asked how my daughter was it anything like this. She was burned by...

12/9/22: I shall continue my ongoing review of the Milk House and am pleased to say that they still have a "Darn fine cup of coffee" :)

Seasonal drink menu and homemade syrups along with attention to detail in selecting their coffee roasts and brewing methods really shows (Honestly, take a look at their coffee brewer, that thing is next level!) Made from scratch pastries continue to get better! So yummy! Try one of their scones at least! Really continue to appreciate the community centered focus, warm and inviting atmosphere and friendly/accommodating staff of the Milk House. Need something, just ask. No matter how busy they are, I am always blown away by all of the barista's wanting to make things right. KEEP IT UP GUYS AND GALS!

Lastly, people who leave 1 star reviews for businesses with no explanation or because apparently they never learned that "Hot coffee is indeed hot" and you should be careful with said hot liquid and then berate employees for their own incompetence is the reason why we can't have nice things in this world. Pay no attention to that foolishness/negativity folks :)

12/7/21: Update for the "log" (Twin Peaks reference...) The Milk House continues to serve up a "Darn fine cup of coffee" again and again. They have really maintained a high level of friendly, community oriented customer service and product offerings. Drinks are excellent, food is great and locally made, and your staff is awesome!! If you need a solid coffee house fix from a great cup of drip coffee or a solid house mocha, go to the Milk House! Now I could write a big long novel going into how much I like this place from the staff, to the drinks, to the clean modern atmosphere etc .. But instead I'm going to sum it up with a scene from the show Twin Peaks...

"This, excuse me, is a darn fine cup of coffee... I've had I can't tell you how many cups of coffee in my life and this is one...

Wish I could tell you more about the coffee, but I can certainly tell you about the food! Eight bucks gets you a super-heated, super-soggy, microwaved bagel sandwich complete with an undersized, preformed egg patty. Guess Milk House can't be bothered to toast a bagel or cook a proper egg for the prices they are charging. What's more, prices for most items are actually higher than posted on the menu and have been for weeks, but Milk House hasn't bothered to change them. I might come back for a coffee at some point, but I'm still feeling quite burned (both figuratively and literally) from my first experience here.

UPDATE: I appreciate the reply to this review and the reassurance that my feedback will be "shared with the team", which I hope consists of the owner and managers. After all, it's not the frontline staff that make decisions about what the menu says or what products are put on offer. Also, "local" ingredients are not necessarily synonymous with "good" ingredients and the final product speaks for itself. I'm not sure I have ever heard someone exclaim that their preformed egg patty is superior to a freshly cooked egg simply because it was "locally sourced". I could get the same "quality" product at McDonald's and save a few dollars in the process. As for prices being a "range" as you state, it should be noted that prices traditionally reflect baseline versions of things like drinks and items like your breakfast sandwich are fixed price, so that's not an excuse. It's clear your baseline prices have gone up, but you haven't made that apparent to customers, which is disingenuous. With the addition of card fees, a customer's order can end up significantly higher than what they expect. I hope you will consider these things and strive to improve your product and presence...