Papa Johns Pizza — Restaurant in Fair Oaks Ranch

As someone with nearly a decade in restaurant management, mostly in quick-serve pizza across Boerne, Arizona, and Colorado, I’ve seen more than a few rough nights. What I witnessed on this visit tested every instinct I had to step in and help. Kudos to Riley M.

I walked in around 9pm for a DoorDash pickup. A family was waiting on the bench, another gentleman was standing by, and two more customers came in behind me. The tension was immediate. There were five young team members visible and at least five orders on the screen. Nobody greeted us.

One employee was clearly struggling to fix a broken label printer, running to the back, calling someone, then bringing out a new unboxed printer. While this dragged on, orders weren’t moving, and the phones rang unanswered for more than ten minutes.

In the middle of this, one young woman stood out: Riley M. She moved between the dough station, the oven and cut table, and the front counter. When she saw the label printer wasn’t getting fixed quickly, she took initiative and started handwriting labels so the team could expo orders correctly.

At one point, Riley asked the others to help get pizzas out of the oven, but nobody answered her and nobody moved to help. Another boy walked in from the back, glanced at the chaos, turned his back, and hovered near the office to stay out of it. Riley kept going anyway, checking screens, placing labels, and doing her best to keep orders moving.

During my 25-minute wait, not a single other employee spoke to any customer. Some openly groaned, side-eyed us, and one said out loud they couldn’t possibly handle more orders. The phones kept ringing. Orders piled up. Three boys stood around while one took wings out of the oven, others stayed on their phones, and pizzas came out torn or undercooked. Nobody wore hats, and there was no handwashing visible.

My DoorDash customer kept texting and calling, wanting answers. It hurt to see the team struggle like that. I’ve been in the middle of label printers going down during a rush, and I know how stressful it can be. Leadership always makes the difference.

The only thing that stopped this from turning into complete disaster was Riley M., that young woman who kept working every station, talked to customers, stayed calm even while frustrated, and tried to lead despite no support from her team. She showed real care and responsibility when it mattered most.

I can’t praise the rest of the team or the store overall, but I absolutely want management to know Riley M. made a difference that night. From someone who’s been there,...

There is always something wrong that happens every time I call these jokers. Today the guy who answered kept interrupting me before I could finish my sentence. This happened about 3 times before I asked him to be quiet so I could finish speaking. Then he got a attitude with me. I then asked to speak to the manager. Whom ever was the "manager" was a rude jerk as well. I told him that the man who answered and I were having trouble communicating, and then he chimed in to tell me "really because that guy is one of my best drivers and he handles a lot of are calls, so by you saying that I know there is something else going on here." Really? Yeah what's going on is you and your team don't know how to shut their traps for long enough for anyone to finish a sentence. After that it made sense that if that is how the manager acts, no wonder the rest of them do also....

I ordered my food online at about 1130 to get delivered and I get a call from the driver at 1:40pm that they do not deliver to my area. This is so upsetting because the website should be setup to send your order to the closest area to your location and you would think someone would review your order after it is done. And on top of that I have to wait 3 to 4 days to get my money deposited back to my card. This would have been my first time ever ordering from Papa John's pizza and my last. I have never had this happen with other pizza places such as Domino's or Pizza hut. How upsetting this is over an hour later you call me really people and the manager didn't even act like she cared, she was so nonchalant about the whole ordeal and was not apologetic. Well they don't have to worry I don't see ever ordering from Papa...