Sonny's Pizza Inc — Restaurant in Fairfield

Very disappointed in our recent order! This was not like Sonny’s usual pizza. Seriously lacking in cheese!! Just see the pics. When we picked it up I saw several pizzas going in the oven loaded with cheese, as they usually are, but ours was dry, very scant on the cheese, not even close to the edges. Just not good. We had to doctor it up at home with more cheese & reheat it. That’s unacceptable! I called & told them I was unhappy & was told “oh well maybe it’s just the oven & we have to pop bubbles if they form which causes cheese to slide off.“ Really??! Does this look like that’s the case? Or perhaps it’s just that it didn’t have enough cheese? Great customer service!! :( The pizza sucked. Period. My guess is they skimp on cheese if u order the family deals. That’s what we got, a mega deal or something. NOT a mega deal!! I’d suggest not ordering a family meal deal as you’ll get subpar pizza, and apparently you’re stuck with it as they do not offer to remake it. So be prepared to fix it yourself at home. Unacceptable. Honestly one of the worst pizzas I’ve had in...

This used to be one of my favorite pizza spots in Fairfield, but it went downhill a few years ago. I keep stopping in about once a year hoping it is back to the old quality but it still isn't.

Went in tonight and got a large combination pizza and asked to add two extra toppings, as well as an all meat calzone with no ham.

Got the items home and the pizza was missing one of the extra toppings (which were almost $4 a topping) and one of the main ingredients on the combination was also missing (mushrooms). Then the calzone was mostly ham, almost like they added extra for some reason.

Then of course the quality just wasn't good either. The pizza was burnt (it was a thin crust), and the calzone lacked any flavor and was mostly empty pockets of dough with some ham in the middle. There also was no sauce, which the website also has listed. So none of us were impressed tonight.

I tried calling just to let someone know, but no one answered the phone when I called back. Hopefully other peoples dinners were better from here tonight and it...

Ordered a Big Mac pizza and some Italians, one was ham and salami, one just ham. Was charged double meat for the sandwich, only got 1 slice of ham and no salami. The Big Mac pizza comes with tomatoes on it, even though there’s none on a Big Mac. I paid 60$ for this large “Big Mac” pizza, a small cheese pizza and 2 Italians. When we called to discuss the mistakes on the order, the employee said they have tomatoes on their Big Mac pizza and they don’t know what else to say and hung up. I will never spend another dollar here and I implore everyone else to stay away. Very below average food and ridiculous prices and the worst customer service I’ve experienced...