I have considered myself to be somewhat of a regular at Frank's for the past year. They have a great beer selection and a grilled cheese that is to die for but after noticing several things over the last 4 months I have been turned off. There have been times that I have sat at the rail near the kitchen and experienced extreme amounts of profanity and inappropriate music blaring from the kitchen. Another day that I was at the rail a short young man (assuming was a bar back or dishwasher) was very nasty to the servers that were simply trying to place dirty glassware where it could washed. The place was very busy and the servers were swamped. As a former server in college I know how it is and the last thing you need on a busy night is a coworker treating you poorly. I came back in several days later with some friends to have a drink and saw that same man was bar tending. We sat on the patio instead to avoid him and our server out there was lovely. There is also a tall woman with long blonde hair that is there quite frequently. I have seen her talk down to her coworkers as well which is the last thing a customer wants to experience. All of the above are things that could be forgotten as there are also some wonderful people that work there. However, the most concerning was when I was walking out to my car and some of the Frank's staff members were outside smoking weed. They may have thought they were being secretive about it but they were sadly mistaken. I know what it smells like, I was not born yesterday. I am not opposed to marijuana but these incidents really just prove what kind of a facility Frank's really is. I am sad to say that I will no longer be a...
Read moreGranted we went around just after noon on Saturday, IDK not overly impressed, it was ok. We probably won't return - there was just really nothing remarkable. Someone other than our server brought the food out, which is not unusual but we never saw her again until she brought us our ticket(s) - which combined the wrong items for the wrong person, but she fixed it. DID NOT LIKE the "Kitchen Appreciation Fee" - what a crock! "We do that so they get tips too, we don't share, and it keeps our prices down and we are able to retain our kitchen staff." ha! except the prices HAVE increased and they determine for us, how much the appreciation fee will be. NOT - next time I suppose they will determine how much the tip should be to the server too, because they don't share! NO...
Read moreI usually love this place, but unfortunately our most recent visit we had the WORST server... she rolled her eyes at us for sitting in her section, there was a bin with dirty dishes on the table forcing people to not be allowed to exercise social distancing with seating. Then at first they ran out of ingredients to make the drink requested and then she never really came back.
It wasn't busy and she walked by our table a LOT of times but wouldn't even look at us. Not sure what her deal was but it really left a sour taste, unfortunately so too, because I was showing the place to someone who'd never been there. He was less impressed than myself.
I'll never forget the server or her careless and rude "service" ... maybe time for her to...
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