Starbucks — Restaurant in Fargo

5 plus baristas, no one in line and 2 cars in the drive thru yet there was no greeting, no can I help you, no acknowledgment at all. The baristas that did see me only looked away. I got to hear all about who is breaking and when, what the night before activities were and which employees were “slacking” the last shift. When someone did finally speak at me, it was after I had been at the counter to order for over 2 minutes, all that was said was “someone will be with you”. I didn’t appreciate the way I was treated. This will be the last time I stop at this location, also there were jugs of milk where the baristas take orders and none of the lids were on?!? Pastries set on top of the case for anyone’s hands to touch. I didn’t trust that the milk was not spoiled or that the danish was fresh. I paid for the merch and left without a drink or snack. Very disappointing and not a great way to start my day! 1343 university location, please do better and treat customers...

I normally have a great experience at this starbucks. I tend to do a lot of homework here as a college student and enjoy the atmosphere. I am pretty much there everyday as a PAYING customer. In the past few months I have spent around $400-$500 dollars here (i calculated this in the app). However today was different, I was there earlier and spent 15 dollars on a sandwich and drink and studied for a few hours. I then returned after school to work on some scheduling for my job and was confronted by a manager? She asked me and my roommate to leave because they have a new policy and we were not paying customers. Interesting because I spend a-lot of money at starbucks… I told her that I already purchased 2 items just a few hours earlier in the day and she said that wasn’t enough. Me and my roommate packed up and left. I am truly surprised at how we were treated considering how much money and time I spend...

I had taken myself to my normal Starbucks location just today for a treat as I usually do. While there I had the displeasure of interacting with Frankie. I was confused of the qualifications needed in order to be eligible for Thursday BOGO fall drink qualifications. Instead of explaining to me what the eligibility rules were, Frankie treated me with more disrespect and disgust than I’ve ever experienced. As a former food service employee myself, I understand a simple explanation is usually sufficient, but the level to which I was verbally harassed by Frankie brought me to literal tears. There is no excuse for the atrocious behavior and mistreatment I faced today. I treated Frankie with kindness and lacked knowledge on something that could have easily been explained, and instead a vile form of verbal abuse...