Taco Shop — Restaurant in Fargo

I stopped for a quick bite here with Ma & Pops around 9:00PM. Being a native of the Southwest, I didn't expect much from a Mexican restaurant here in North Dakota. Regardless, I was still hopeful. The cashier was not very attentive and when we received our order it wasn't correct. We had received some items we did not order and some items we did in fact order were NOT present. Once we noticed, we tried to figure out what the mistakes were and she comes over to see what the fuss is about. Ma says that the order is wrong and the cashier begins to argue that it was correct! Now, I have no qualms about truth, but the 1st rule of customer service is that customer is ALWAYS right. In the end, the cashier agreed to fix the order and brought us what we had ordered.

The food: All in all, the food wasn't bad. The combination tostadas were stacked pretty high with beans, meat, and cheese, and also quite tasty with the hot sauce. One would probably fill most people up. Pops had a Grinder and all of the ingredients seemed fresh. The sandwich had a nice flavor with the hot...

The drive thru employee was a bit off putting while trying to order, but we paid for our order and waited for our food. We ordered two sides of sour cream, but it was not in the bag, nor was our receipt. We were missing our sour cream, and waited at the window, but were ignored. When the employee came back to the window, he was gruff and refused to acknowledge that we ordered the sour cream and wanted to charge us again. Told us we would have to pay $.75, even though we’d ordered it. He repeated “it’s $.75”. When we repeated that we’d ordered the sour cream and having ordered it, we should’ve already paid for it. He then got mad and told us to leave his drive thru and shut the window. A bad day? Perhaps. But we didn’t do anything to deserve this treatment. We’ve not had a poor experience at this fast food joint prior, but after this experience, we will never go back. Extremely poor service and even worse customer service. Do...

Frankly disappointed. I had two chicken tacos (one soft, one hard), a quesadilla, and a softshell "taco meat" taco. While the ingredients themselves were somewhat fresh the chicken itself tasted and had a texture more akin to canned tuna, had no seasoning (or spice for that matter) whatsoever, and cost almost triple of a similar product sold at taco bell. The quesadilla also had little to no seasoning whatsoever and was extremely soggy and had no crispiness whatsoever - I've had microwave quesadillas that were less soggy and had more flavor.

I've gone to many restaurants in the area and this is one of the first I've been served food of such a low caliber (especially at the cost).

The only redeeming factor of this place was the customer service. I may come back to give the food a second chance but that is unlikely, perhaps their other...