Anna's Pizza Palm City — Restaurant in Florida

We ordered over the phone at 3:20pm to have it nice and hot and ready by 4:45pm. We have been customers for over 10 years. We arrive and the woman who was working at the register wasn’t very friendly at all. You can tell she didn’t really want to be there. She charges me for a large cheese and two cinnamon knots $20 and change which I never recall paying usually it’s closer too $16. The old owner knows us and the place has changed. I asked her for a water styrofoam cup which I didn’t mind paying for since my kids were thirsty and it’s 100 degrees outside and she says I can only give you this toddler size water cup. Then she states we can buy a can in the cooler. Which was totally irrelevant and made absolutely no sense. We weren’t looking to purchase soda and even my 13 year old laughed at that. Then it’s 4:35pm and she says pizza is still cooking. We are waiting there is no Ice in the dispenser. Then she says oh we are waiting to put pizza in oven and I finally leave a little after 5pm mind you I have a appointment at 5:15pm hence why I ordered early. Get home pizza is cold, crust is very thin, no olive oil what so ever, there is pepperoni which we didn’t want. Then the pizza has barely any sauce. The garlic knots were not hot as I asked to warm them up prior to us leaving the store ahead of time. Just a nightmare. This business has gone down hill and we will notify our family and friends on professionalism, attitude and lack of knowledge on making a great pizza. I wonder if the guy just rushed and made it fast when we arrived. No clue but terrible. The previous lenders need to return they...

The staff was all over the place. Hired a bunch of kids and are not managing them. I ordered a calzone and a Stromboli for the family, when i went to pay, the girl told me my order was $40. Apparently my 5 year old told her he wanted a bunch if stuff from the case and she added it to his order. After we got that settled we sat and waited for almost an hour. Turns out the girl never put the order in. I ordered a salad to eat while we waited for our food and then was told I had to pay 75 cents for a dressing. I was astonished at this dumb girl. She came to the take to ask if my boyfriend and my son wanted to wait for my calzone to be finished before she brought out their Stromboli, mind you its been over an hour at this point. I'm trying to be a better person so I didn't tell her how ridiculous she sounded but I wanted to be nice so I told her to please bring out my kids food. When my Stromboli finally came out it was dead child inside, the cheese never even got hot enough to melt. Then the manger or whoever he is starts screaming at the kids who work there calling them all kinds of names in front of everyone eating there. This place used to be the best pizza in palm city, but it has gone do far downhill. Do us all a favor, hire adults and stay in the back because you are...

It used to be a great place that we loved to go to. But now there is a new owner and primarily new staff. Things are not even as remotely as good as they used to be. We ordered our meal and went to sit down and we had to sweep the table off with what few napkins were in the dispenser. We had to get someone to get us more napkins and fill the dispenser. We waited and a girl came up and slammed one of our dishes onto the table. We hadn't even gotten our salads or garlic knots. We had to ask for utensils as no one had bothered to give us any. We then told another female worker we didn't get our salad ahs garlic knots. She said she'd bring it and we just said put them in to go containers. Our other meal then showed up. Neither meal was as hot as it used to be. And speaking of hot, the a/c was at 80°, way too warm for a restaurant in the Florida summer where the door is opening all the time. When we got home with our to go package all of the garlic knots were smashed even though they were on the top of everything, which means they were all squashed when they were put in the foil. All in all, not happy at all with the new ownership. This is a place we've been going to for years and will no longer...