Chipotle Mexican Grill — Restaurant in Florida

As a regular patron of local dining establishments, I value customer service and food quality above all. However, my recent visit to a well-known eatery was far from satisfactory, and I feel compelled to share my experience.

Upon entering the restaurant at 7:00 PM, I noticed a considerable number of staff – around 10 employees – yet, paradoxically, most of the food items were not ready for serving. This initial observation was a precursor to the overall service quality throughout the evening.

The lack of preparedness in the kitchen was apparent. Essential items like rice and guacamole, staples of their menu, were unavailable, and inquiries about their readiness were met with a nonchalant response from both the staff and the manager. The employees, seemingly unconcerned about the growing line of waiting customers, estimated a 30-minute wait time for these items. This casual approach to customer service was disheartening.

What was even more disconcerting was the attitude of the staff and the manager. They appeared to be working without any sense of urgency or regard for the customers eagerly waiting to be served. Their demeanor did not reflect the professionalism and customer-centric approach one would expect in a service industry. The absence of proactive communication and the apparent indifference to customer satisfaction were glaring.

My personal experience further cemented these observations. After a lengthy wait of 55 minutes, the situation inside the restaurant had not improved. The staff, including the manager, seemed to be in a jovial mood, laughing and seemingly oblivious to the inconvenience caused to customers. This behavior was not only unprofessional but also disrespectful to those who had been waiting patiently.

I strongly urge the management of this establishment to consider conducting mystery shopping, especially during peak hours between 6 PM and 9 PM on weekdays. It appears that this is not an isolated incident but a recurrent issue that needs immediate attention. Addressing these service lapses is crucial for maintaining the reputation and customer loyalty that any successful eatery depends upon.

In conclusion, this experience was a letdown, and I hope that my feedback will be a catalyst for positive change in the service and operational aspects of this restaurant. Customer satisfaction should be at the heart of any business, and it’s time for this eatery to realign its priorities...

I am writing to express my disappointment with a recent experience at the Chipotle location at 25442 Sierra Center Blvd, Lutz, FL 33599. On September 22, 2024, I placed an order to go, which included three vegetarian bowls.

While the food itself was delicious, as usual, I was extremely frustrated by the way my order was packaged. The three bowls were placed in a single paper bag, which became quite heavy and caused one of the bowls to leak. Unfortunately, when I tried to remove the bag from my car, the leaking bowl broke open, spilling its contents onto the ground. Due to the extensive leakage, I was unable to eat any of the bowls. Additionally, the recipe card in the bag got soggy and was ruined.

I have been a loyal customer of Chipotle for many years, and I have always appreciated the quality of your food. However, this recent experience has left me feeling frustrated and dissatisfied. I hope that you will take my complaint seriously and take steps to prevent similar incidents from happening in the future.

I would like to suggest that Chipotle consider separating individual bowls into separate bags or using plastic or short wraps around the bowls to prevent leaks from affecting the entire bag. This would help to ensure that orders are packaged more securely and reduce the risk of spills, especially when using paper bags.

I would also like to request a refund or compensation for the spoiled bowls, as I was unable to enjoy my entire meal due to the packaging issue. Additionally, I would like to point out that the paper bag used for my order was not particularly sturdy, and it seemed to contribute to the leaking.

Thank you for your time and attention to...

I have a love and hate with this chipotle. Sometimes the service is good and sometimes it’s bad maybe it depends on who is working that day because it takes a team to serve the customer. Sometimes the line goes outside the door. The issue is not the wait for me is the portion they give me. My order is usually very simple since I don’t put as much as the normal person. However when I do order online( which I normally do) - 3 days ago I grabbed my bag in a rush and went to work sat down and what was in my bowl you would have thought someone already ate my food. I barely had any food in my bowl. It was less than half my bowl. Barely any meat mostly rice. We aren’t even going to talk about the meat portion. I understand that you can’t go crazy with spoons of meat but I shouldn’t be able to count that I have less than 8 small pieces of meat. This happened a couple of times. It got to the point where I stopped ordering online and just went in to make sure they don’t give me small amounts of everything in my order. It takes longer but it is what it is. Workers are alright. No eye contact sometimes, no smiles, maybe they are tired from working . I’ve done customer service multiple times and I understand...(long day) I’m just more concerned for my food portion to be honest. Also if you like 70% of your chicken burnt... look no further. And their steak sometimes can...