Domino's Pizza — Restaurant in Florida

It is with a cheerful hand that I pen this little pocket of gratitude. This is in regards to Kyle, store #5065. If I’m not mistaken, I think he is one of the delivery drivers. Last months issue of ‘Readers Digest’ read, the key to customer service in todays standard; is no longer a product but indeed a combination of desire and emotions; wrapped into one. Which renders the standard of service defined as the Platinum Rule. The Golden Rule goes as followed, treat people the way you want to be treated. But the truth remains, we are humans and we do not all want to be treated the same, such that of a cookie cutter. Please keep this in mind as you proceed to read further…I would like to sing praise for Kyle. I mentioned the Platinum Rule, which goes a step beyond the golden rule for-which reads.. “Treat people the way they want to be treated”. I took a look at Domino’s core values which goes as followed, “Do The Right Thing”. Put People First“, “Create Inspired Solutions “, and “Champion Our Customers”. This is the level of service that Kyle gifted me and my friends at the LA Fitness he delivered to as I ordered, March 7, 2022. I have yet to meet an individual whom embodies this level of excellence in its purest form. In todays cultural climate; where people are no longer shopping for products, but instead an experience; I will confidently say Kyle innately knows this and understand the assignment. I will continue to dine at Domino’s! I will not dine at this establishment because I am simply hungry. No, instead I will show loyalty in my dining preferences because it’s the service of individuals on staff like Kyle. I see the light of excellence within the service of this fellow. Alex(Store Manager). If I may say, please recognize such an individual. I am simply a mere ripple within the oceanic waves of life, and influence is something that I have very little, but if I had one request; it would be to take a dollar from each Cheese Pizza that I purchase and contribute it to his personal funding and compensations.

Best Regards,

Jéan...

This must be the worst Dominos store. I reserve critical reviews for when the problem persists over multiple visits and occasions. I have experienced poor service or inaccuracies in the order at this location three times. The first time was a carry out order in which add on items were charged but not provided to me. The second time was also a carry out order and the “tracker” stated the order was ready, yet staff said the pizza had not even been made yet. The order was not ready for another 30 minutes, it was very fresh though ;)

The third time was a delivery order. 30 minutes after placing the order, the store called and said the order could not be delivered even though the store is 5 minutes away. When I asked what my options were, the staff said the order could be delivered but it would be another 20 minutes. After 30 minutes I called the store and was immediately put on hold. After 10 minutes of being on hold I called from another phone when staff told me the order was still not out for delivery and had no time frame for the delivery. The thought had never crossed the staff’s mind to update me about these delays. I cancelled this order and was told a refund would not be applied until 4-5 business days later. At no point after any of these 3 errors did staff offer any remediation other than a delayed refund.

Edit (rated upgraded to two stars): On 8/30/21 the manager called me in reference to my last poor experience with this location. She was incredibly understanding and stated her team would do better in the future. She gave me a credit on my account and I agreed to give this location another chance. Thank you for taking the time to acknowledge...

I attempted to place an order today through my Dominos app. The order did not go through and prompted me to contact the store for assistance with the error message I received. Upon calling the store I was greeted by a gentleman who I explained the issue to. He then asked me for my address and phone number. After providing him with the information he mumbled something quickly. I asked the gentleman what he stated and he then told me that it would take a long time to receive my order and he doubted that I would receive it in half an hour. He seemed unaware where his drivers were and stated that because it's busy and none of his drivers have returned that he does not think I will receive my order in time. I asked why would he feel the need to tell me this. As I took this to be more of a negative then a positive because who would expect a pizza to arrive in 30 minutes or less in Boca during Rush Hour? (Someone not familiar with the area... not me). So after he told me he was the manager.... he then told me its his job to tell me that my pizza would not arrive in 33 minutes as stated by the app. I ended up just cancelling my order because if the manager of a location does not have an ETA on his drivers, then is basically talking a customer out of ordering a pizza from his location, why should I waste the time and money with this location? If the Manager is overwhelmed with orders and knows that during rush hour he has limited to no help. Time to put the "NOW HIRING" sign out for more help during these hours. Hopefully, this review will be used for training purposes and not seen in a negative light. Happy...