Domino's Pizza — Restaurant in Florida

I rarely am one to leave a negative review, but I had a terrible experience with this domino’s. My husband and I ordered 10 pizzas for my daughter’s birthday party and they never arrived. We called during the party to ensure they would be delivered and the female employee assured us that we were the driver’s next stop. We waited 20 minutes after our order was supposed to arrive and called again to see what was happening. The female employee told us that they had already been delivered. When we said they had not she accused us of lying and told us they would have to send an employee out to confirm. I told her to send the employee and that we would be contacting corporate. The employee never came, and when we called back to get the girl’s name and the manager’s information the girl laughed and hung up the phone. All this to say, I hope this employee receives training on proper customer service, whether someone has lied to her in the past or not, she should treat each person with grace...

Received a text that pizza was ready. Went in and it wasnt ready . They said its in the oven and will be right out..no biggie I'll wait. As I was waiting I observed the person handling the pizzas and the boxes and everything else with no gloves, no mask, no hair net. Okay not preferable but still just want my order. Then as she searches for my pizzas she is opening up all these orders and talking over them. Started to get a little perturbed for the obvious lack of hygiene and cleanliness while handling food. Then as she continues to search for my other order she turns around andcurses cause the pizza in the oven fell out and guess who pizza it was....mine. They offered me to wait so they can remake it. No thank you...I just cancel my order..got my receipt and left.

I wouldnt go back there again and it's not cause I had to wait or that they dropped the pizza but lack of sanitation by the employees whose handling...

I absolutely love the pizza; always delicious and fantastic, but the service is abysmal. Delivery drivers are excellent and super nice, but something is always forgotten, no matter if we order delivery or carryout, we've been missing extra sauce, all the drinks, or even entire pizzas. The terrible service is a main point of hesitation when deciding for or against Domino's as a food choice. I'm not expecting restaraunt service... or even good service, but waiting at the counter for 10-15 minutes as the only customers, staring at our completed order, and with 6 employees all hanging around, each occasionally making eye contact only to look away as if they hadn't noticed is pretty rediculous. I've been going to this Domino's location for 20 years, but would galdly order from another if the next one wasn't...