Domino's Pizza — Restaurant in Florida

Honestly I am confused by all the negative reviews for this store.

I've been ordering regularly via the app from this store for 4+ years, (and before that, used the app to order from other stores). The app is so easy to use, I'm confused about why anyone would ever call and deal with being placed on hold. 🤷🏼‍♀️ Plus you can use it to track your order, and give feedback.

Regardless, since I've never set foot in the store, I can't comment on whether or not employees are wearing masks/gloves or if the store itself is clean. I can say that they have never gotten our order wrong! In over 4 years! And we order more than I would like to admit😬.

A big shout out to Mr. Mohammed and to Mr. Jerry. Among only a handful of others (whose new i can't recall at the moment), they have consistently been our delivery drivers. They always greet us with a big smile and a wave (that I can even see behind their mask). Mr. Jerry told me once he's been working here for over a decade. I think that says something about the manager of the store. When you can hold on to employees for that long in a fast food chain establishment, then I have to assume the management treats their employees alright. I love that the drivers are personable, and friendly. They even tell me about their kids and ask about mine.

My kids love their pizza, and probably at least once every 10 days this place bails me out of having to cook dinner (plus the free pizzas we rack up by using the app 👍🏻👍🏻). The product is always consistent and hot, delivery quick and friendly, and order is accurate.

My advice: use the app and remember...

So I’ve never had a problem at this location until today. To start, I ordered 2 carry-out pizzas. Both were given to me incorrectly, which I noticed immediately & let the guy up front know. The first pizza was missing buffalo sauce & the second pizza was missing sausage, so both orders were entirely incomplete. I watched as the manager corrected this by throwing sausage on a pan & sticking it thru the oven- which is weird considering I was not rushing them to fix this. I understand the buffalo sauce was easily corrected, but the other pizza wasn’t even offered to be re-made. So now, I’m looking at two semi-cold & incomplete pizzas, until the random plate of sausage came out of the oven & was tossed on top. In any case I get home with my order, so we finally open the salad & pasta, just to find out my pasta primavera was mixed up for some sort of chicken carbonera. Again, the pasta I originally ordered was supposed to have no meat, and only veggies in an alfredo sauce, so you can see how this causes an issue yet again. We dive into the pizzas anyway and I’ve never seen them cut into these odd sized pieces. Some bigger than the size of my hand, and some smaller than the size of my pinky. Incredibly odd staff tonight, manager seemed like he couldn’t be bothered. I honestly didn’t feel like it was worth discussing and/or potentially arguing for a refund, even though was order was...

Dear Domino's Customer Service Team, I recently had a deeply disappointing experience at this location #3880 that has left me quite upset and frustrated. When I reached out about a damaged order—specifically, the pizza arrived cold and spilled due to an improperly sealed delivery in which the box was handed over crushed (I have clear photos as evidence). Store Manager Carlos provided completely inaccurate information regarding your return policy. He insisted I was ineligible for a refund or replacement because of some vague issue "from last year," which not only doesn't apply to me but also contradicts Domino's standard guidelines that clearly support refunds or remakes for incorrect or damaged items. He has gone as far as stating my order has been past 24 hours which is completely incorrect. This kind of misinformation feels misleading and unfair, especially since Florida's Deceptive and Unfair Trade Practices Act demands transparent refund policies from businesses—something this interaction clearly violated. The poor handling of my complaint by Carlos has made me lose all trust in this location, and I have no intention of ordering from your store again. I kindly request a full refund for the order and would appreciate your guidance on how to escalate this to ensure better training for your team. Thank you for your prompt attention to this...