Dunkin' — Restaurant in Florida

Its so unfortunate to give a low rating. Over the last few months, this location has taken a nose dive. Several drinks I have ordered were not made properly and last visit before this one I was missing items out of my order. Unfortunately when you realize this on I95, its too late to turn around when you have to get kids to school. Today was no better. My husband places an online order for a dozen donuts. 12.. shouldn't be hard to count. After waiting 30 minutes... yes, 30, to pick up an online order that wasn't ready, he gets told 3 of the donuts he ordered were not available. No problem, he asked for 3 vanilla donuts in place of the ones they didn't have. After a few moments, the lady hands him the box and he leaves. When he got home, there were 9 in the box. Jokingly, I asked if he ate them but my husband doesnt like the vanilla ones, which I knew. I got back in my car, drive back and stood in line for another 10 minutes. As Im waiting, there are several customers complaining of missing items, incorrect drinks and one women waiting 20 minutes for an iced caramel coffee. After she confronted one of the employees, another lady yells from behind the counter "listen people we are 20 drinks behind, we are working as fast as we can." This made me change how I was going to approach the situation. This is now a management problem. When it was finally my turn, sternly I asked her to please replace and correctly give me the items ordered. She did... without apologies. Here is where Im going with this. Shame on management for not planning better. If you are that short staffed close your lobby and allow your staff to handle the drive up. This lessens mistakes and bad reviews. Its called proper planning. Your staff is so overwhelmed and most consumers could care less. So, do yourself and your employees a favor and plan better. As a manager who also works in a service environment, when your team isn't overwhelmed, they are nicer, make less mistakes and actually take accountability and deliver good service. Your team is taking the brunt for your bad planning. And they certainly don't get paid enough to handle the wrath of todays consumer. Oh, also, your front door has been broken for quite some time. Maybe you should...

I work on 207 in Elkton in the middle of nowhere, we have no food or drink options around but we have Dunkin on DoorDash. Every single day Dunkin sends out our order 50+ dollars every time and they leave items out. Sometimes it’s food(which comes in a sealed bag) and sometimes it’s drinks. After attempting to call the store 5 separate times I finally called corporate. Corporate said it was DoorDashes fault entirely even if the bags were missing food and still sealed that it is “NOT their responsibility”. DoorDash doesn’t load the bags with the made food the store does that and instead of offering any form of resolution they blamed DoorDash and ended the call. DoorDash said to contact Dunkin so now both companies are literally stealing money and not accepting responsibility. This is a disgusting way to treat people. It’s your job. Corporate was absolutely useless and rude. Never go to the already...

I chalked up my last 2 visits to understaffing and overworked. However when I have made my order the last couple of visits the cream I ask for never gets added. I always have to tell them I asked for cream and your cashier didn't add it on my order. The look I get for even asking is like I am inconvenience to them. Even when ordering the hummus toast with no seasoning, I got hummus toast with hummus and nothing else. I had to ask about the tomatoes. The shelves were barely stocked with donuts and it was just 7 am. If you get in a rush and don't pay attention, of course you are going to have upset customers. If you provide attitude with your service, you are going to have upset customers. Keep in mind it is the customers business that provides the paychecks. No matter the emotion you are having, shouldn't reflect the quality...