Emperor Express — Restaurant in Florida

Disgusting Food and Appalling Customer Service at Emperor Express My recent experience with Emperor Express was nothing short of terrible. From the moment the food arrived (or perhaps, the moment I tasted it), it was clear that the quality was severely lacking. Every dish I ordered had a distinctly unpleasant taste, making the entire meal inedible. Concerned about the poor quality, I immediately contacted the restaurant to express my dissatisfaction. My intention was to return the food so they could see firsthand the issues and understand my complaint wasn't simply a request for a free meal. However, the response I received was shocking and completely unacceptable. Instead of showing any concern or offering a solution, the person on the phone dismissively told me to simply throw the food away and, to add insult to injury, instructed me to never patronize their establishment again. They flat-out refused to consider a refund or even offer to remake the order. This level of customer service is appalling. Not only was the food inedible, but the restaurant's complete lack of interest in addressing a customer's legitimate complaint and their rude dismissal are beyond comprehension. It's clear they have no regard for the quality of their food or the satisfaction of their customers. I strongly advise against ordering from or dining at Emperor Express. The combination of disgusting food and the worst customer service I have ever encountered makes this an establishment to avoid...

If I could give a zero star review I would. The first time I came and ordered the hot and sour soup it tasted fabulous. I ordered a large hot and sour soup last night with additional dishes and it was horrible, tasted burnt and unsure how they made it or what they put in it however when I called today asking them to let me bring it back in for a replacement they refused to honor their food quality. I was also overcharged for crispy noodles (which I did not mention as I was willing to let the overcharge pass) so it appears that they will do anything to save $.10 and they obviously don’t care about their return clients concerns. Sadly, I would find another restaurant This is the very first review on a restaurant that I’ve posted and I hate that it Has to be this negative however Customer service is so important as is the quality of the food. Thank you for reading...

Chinese can be so hit or miss and sometimes a place that’s fantastic one time can be inedible the next. Inconsistent portion sizes is also an issue at some other places.

But that’s what I love about this place. It’s always the same - pretty good. It’s not going to be anything mind blowing, but we know that going in. Reasonable price, on-time delivery, and they have sharp kids taking your phone order so no hassle there. It’s a life saver on a super busy...