Empire Bagel Factory — Restaurant in Florida

RUDE, RUDE, RUDE! I walked into the gas station food counter to place an order. As I walked up, the woman working looked at me deliberately into the back in a huff. I was perplexed. I did not know they were closing. Why would I think a food counter was closing during the morning hours? Very strange. As I walked up I saw a makeshift sign written in crayon saying they closed at 11. So I checked the time on my phone and it was 10:54am. Apparently the food counter, for some unknown reason, closes at 11am. Behind the counter on a rack was at least 20 fresh bagels. The woman who had stormed out, comes back and I ask are you still open to which she RUDELY replies we close at 11. So I walk away and she screams after me it's on our website. She then say what do you want I'll make it. Um, I want to never give you a penny of my money for being so abhorrent. Also, you could have simply said, I closed the grill, would you like a bagel. Instead she chose to direct me to a website for the time they close. Important note, this all transpired before they closed!!! Who checks the website of a gas station counter restaurant for their hours? More importantly, who closes a food counter at 11am? Good luck making a dime with that behavior. Shameful that you deliberately waste food that someone was willing to buy because you are too rude and obnoxious to stay open to sell the food to...

I’m not sure what kind of fake cover business this is, but it is apparently not a bagel shop. We placed an order online via Doordash for pickup. I arrive to pickup at 1130 on a Saturday to find that the whole place is shut down. No bagels in baskets, all the food stations are completely shut down and clean - look like they have never been used. The one employee there just says “sorry no bagels today.” Offers no explanation. Didn’t call me to let me know. Tells me that I need to call her manager to get my refund. I call, the person on the other end of the line says she’s the owner but is extremely confused, has no clue what is going on and believes they should be open. Tells me to text her a photo of the order so she can refund. We’ll definitely be watching our card to make sure that comes through. Owner blames DoorDash for not appropriately turning off their ordering capabilities, but over an hour later they are still available for online ordering via DoorDash, Uber Eats and Postmates. So, don’t order here if you are expecting food. Beyond that, there is something sketchy...

Wonderfully delicious! Bagels are fresh and big. Quite a selection, so many to choose from. The cream cheese spreads seem like they are homemade, and so delicious, chocked full of veggies. Staff is very helpful and friendly. They also do fresh breakfast sandwiches, I’ll be trying one of those beauties next. They also had a few pastry items that also caught my attention, if bagels aren’t your thing. Definitely...